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Jim M

Superior Service Delivery Professional

Occupation:

Information Technology Manager

Location:

Humble, TX

Education Level:

Associate

Will Relocate:

YES

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A well rounded IT Service Delivery Professional with an expertise in technical support and helpdesk operations. A persistent, dedicated, and resourceful leader.

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COMPANY POSITION HELD DATES WORKED

Simdesk Technologies (Confidential) 2/2006 - 8/2007
KBR (Confidential) 7/2004 - 1/2006
Compaq Computers (Confidential) 8/1993 - 11/2001
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SCHOOL MAJOR YEAR DEGREE

Control Data Institute Computer Technology 1982 Trade School Degree
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Highlights:

Completed a 17-month assignment in Iraq supporting IT missions and projects with KBR Built a successful level-two technical support team for a start up SaaS provider that also absorbed added operational duties through attrition and company re-organizations Replaced the incumbent level-one outsource provider with a stronger partner and reduced outsource costs by over 75% Co-developed and delivered a Customer Service and Troubleshooting Skills training program geared toward technical support and help desk specialists

Companies I like:

Administaff, KBR, Hewlett Packard, Flour, Raytheon, Chevron, Texaco, Exxon

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I built a successful level two technical support team from the ground up for an internet software startup. I developed training guides for resellers of the company product to use when training level one personnel.
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