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RssPlucky, Results-Driven Product Manager

Innovative, hard-working, adaptable, and quick-study Product Manager with a broad background in retail, network security and communications. Team player who possesses excellent leadership and communication skills. Results-oriented and penchant for taking on challenging projects.

Program Manager

Hillsboro, OR

About Me


Management & Business


Program Manager


• Optimize networking and promotions tactics to identify new corporate opportunities; establish and negotiate long-term strategic relationships, maintain communications among internal departments (engineering, research, marketing, etc.) to ensure thorough planning and coordination of all relevant resources and tasking for emerging relationships. Increased partnerships from $20,000 to $2 million.

Ideal Companies:

Google, Nike, Adidas, Intel, Federated Department Stores, Nordstroms, and Yahoo.

Education level:


Will Relocate:



Hillsboro, OR

Major Responsibilities

1) Lead the effort to overhaul our business service portal to maximize the customer experience, differentiate our company and lower costs. 2) Create lifecycle management plans and proactive outreach programs for 4000+ Business Customers for upsale and retention opportunities

Work Experiences

10/2006 - Present


Individual Contributor

  • 1) Supervise performance and project priorities of diverse product set including the oversight of New Edge's first foray into Managed Security Solutions, Managed Network Services Program ($2 million+ revenue), MyEdge (customer and partner portal), Customer Retention Program, and Bill Messaging. 2) Manage full product development lifecycle inclusive of articulating the product roadmap strategies, market/product research, business case development, identify product requirements, financial projections, collaborate with pertinent departments to develop and test products, devise pricing, promotions and go-to-market plans, educate and support internal stakeholders pre & post launch. 3) Assess financial performance of revenue-generating products regularly to identify strategic and tactical opportunities to increase sales. 4) Develop toolkits to aid sales efforts including all product-related documentation i.e. user guides, product guides, marketing slicks and presentations, product demos, sales proposals and other communication vehicles. 5) Identify product and process improvements to enhance business offerings to SMB and Enterprise customers

3/2004 - 10/2006

Aluria Software an EarthLink Company

Individual Contributor

  • 1) Optimized networking and promotions tactics to identify new corporate opportunities; established and negotiated long-term, strategic relationships, maintaining communications among internal departments (engineering, research, marketing, etc.) to ensure thorough planning and coordination of all relevant resources and tasking for emerging relationships. Increased partnerships from $20,000 to $2 million. 2) Devised, planned, and managed marketing and promotions program of products and services to corporate clientele, generating presale amount of $200,000 within 8 months. 3) Collaborated with Product and Service managers to determine industrial trends, forecasted market progression, and estimated business prospects for the most profitable results. 4) Devised sales tactics in support of financial goals; extracted and analyzed sales approach, techniques, and results; and identified lessons learned for performance improvement. 5) Provided extensive client support through all purchasing channels (via telephone, online services, or in-store shopping), followed up from initial contact through final purchase to ensure complete fulfillment of the client’s requirements.

6/2003 - 5/2005

Coldwell Banker

Individual Contributor

  • 1) Assisted clients through the home buying and/or selling process from contract to close 2) Effectively managed the transaction from negotiation of offer, to coordination of pertinent parties and consistent follow up to ensure a smooth closing 3) Creatively marketed and prospected for clientele through various methods of advertising and cold-calling

2/2002 - 2/2003

Macy's (Burdines)

Individual Contributor

  • 1) Managed $30 million department during personnel transition period, ensuring thorough inventory and operational coverage. 2) Partnered with the Buyer and Planning team on the open-to-buy on a weekly basis to forecast and maximize sales opportunities 3) Collaborated with the Buyer and Planner on developing assortment plans that supported the departmental financial goals 4) Responsible for extracting and analyzing various business recaps in order to plan and execute strategies to drive the business 5) Strategically planned special events in partnership with the Buyer and vendor community in order to support trending businesses and minimize the impact of down trending businesses 6) Managed inventory replenishments and Return-to-Vendor processes 7) Designed store presentation and merchandise display to enhance aesthetic shopping environment; brainstorm with sales team to identify creative marketing strategies.



Bachelor Degree

University of Central FLorida

  • Business Administration