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Susan A

The Ghandi of business/employee relationships

Occupation:

Customer Service Supervisor

Location:

Naperville, IL

Education Level:

Bachelor

Will Relocate:

No

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experienced business manager, recognized for ability to improve employee morale, increase office productivity, develop and implement creative and effective training programs. Diverse skill set including leadership, communication, organization and liaision abilities.

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COMPANY POSITION HELD DATES WORKED

Food Service Professionals (Confidential) 1/2004 - 4/2007
MarionJoy Rehabilitation Hospital (Confidential) 6/2003 - 1/2004
Show Me Quick Consulting (Confidential) 6/2000 - 6/2002
Sungard Investment Systems, Inc. (Confidential) 12/1989 - 12/1991
Montgomery Ward (Confidential) 6/1974 - 12/1989
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SCHOOL MAJOR YEAR DEGREE

Rochester College Business Management 2001 Bachelor Degree
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Highlights:

Recognized for ability to create innovative methods of improving quality and speed of service in several industries. Improvement of employee productivity measured at a 50% improvement at one facitility. Improvement in employee effectiveness and employee morale through cross-training/job sharing. Ability to communicate new system and procedural changes to both upper management and employees to reduce the risk of negative impact on production. Developed user manuals and training methodolgies to strenghten team efforts.

Companies I like:

3M, Nicor, ConAgra, International Harvester, The Government

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Supervision of 50 to 80 employees in 40 field locations improving food service in school lunch programs. Improved communcation between clients and corporate office securing continuing business relationships.
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