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Theresa S

Qualifications for Client Relations Management

Occupation:

Assistant Manager

Location:

Allen, TX

Education Level:

High School/GED

Will Relocate:

No

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Dynamic, customer-focused professional with nine years of success in the mortgage, title, and finance industry, building strong relationships with existing clients and driving efforts to secure business with new clients. Background includes extensive experience in managerial and leadership roles; adept in training and motivating staff. Analytical, detail-oriented problem solver dedicated to surpassing expectations. Works well under pressure and adapts easily to change; willing to take on new responsibilities. Software proficiencies include Calyx Point, Encompass, RamQuest, QuickBooks, and FAST.

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COMPANY POSITION HELD DATES WORKED

First American Title (Confidential) 1/2006 - 6/2006
MIS Texas Fast Title (Confidential) 5/2005 - 12/2005
Gulley & Associates (Confidential) 11/2002 - 7/2004
Triple-A-CAD (Confidential) 1/2002 - 5/2005
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SCHOOL MAJOR YEAR DEGREE

Sharpstown High English 1993 High School/GED Degree
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Responded to 97% of incoming calls within one minute, delivered 95% of product within negotiated timeframes, and maintained a less than 1% rate of escrow losses caused by staff errors for MIS Texas Fast Title Inc. Fulfilled agreements to deliver customer orders within 24 hours for Triple A CAD LLC. Bid government and local projects with purchasing and expense within 5%. Sustained a 50% profit margin against larger competitors.
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