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Results driven PC Support Specialist

Occupation:

Help Desk Specialist

Location:

Boston, MA

Education Level:

Bachelor

Will Relocate:

YES

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Highly skilled professional computer technician with strong interpersonal, leadership, and management skills. Creative, ambitious, resourceful, loyal and results driven.

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CollapseWork Experience

COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 10/2006 - Present
Geek Squad (Confidential) 10/2002 - 10/2006
Staples (Confidential) 4/2002 - 10/2002
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SCHOOL MAJOR YEAR DEGREE

Harvard University Government 2007 Bachelor Degree
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Highlights:

Lead Technician Circuit City Firedog, Boston, MA 2006-present Training and managing technicians how to repair computers, and following standard operating procedure for repairs. Evaluate progress by individual technicians, and using feedback to assist them in their development. Perform accurate and timely diagnosis of computers, providing feedback and best course of action to correct problems as well. process warranty repairs paperwork, parts, and repairs. Lead Technician Best Buy, Geek Squad Boston, MA 2002- 2006 Perform accurate and timely diagnosis of the customerís computer, and provide a synopsis of the problems and the best course of action to correct the anomalies. Inspecting returned merchandise for damage or defect, diagnosing problems and forwarding to the appropriate internal or vendor service facility. Office Equipment Associate, Staples Inc., Leominster, MA 2002 Assisted customerís to buy computer and office electronics equipments, and to provide both in- store and phone support regarding electronics usage. Rung out electronics sales at check-out, helped customers with internet purchases and restock shelves.

Companies I like:

open

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CollapseResponsibilities

Presently lead a team of four technician. Involved in company's innovation team that affects the live of forty-three thousand associates nationwide.
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