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Karen W

Contact Center Growth and Efficiency Expert

Occupation:

Customer Service Manager

Location:

Nyack, NY

Education Level:

Associate

Will Relocate:

YES

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Over thirteen years of proven experience as an award winning contact center manager with an expertise in wireless and information technologies. Ability to train and maintain an enthusiastic, productive staff. Excellent experience in account management, center productivity, and exceeding center goals.

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COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 6/2005 - Present
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SCHOOL MAJOR YEAR DEGREE

WGU BMA 2006 Associate Degree
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Highlights:

Founding member of management staff in Palatka, FL Successfully launched Information Technology program as first center project Successfully managed all Operations for 200 agents on 2 programs Successfully managed thirty million dollar revenue budget for on shore and off shore centers Implemented mirror program in Makati City, Manila Forecasted monthly to within 5% of goals Administered Vendor Contract and managed billing

Companies I like:

Sprint, Time Warner, Verizon, Convergys

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Responsible for managing $30Mil in revenue between two contact centers in on and off shore. Lead and guide 300 plus employees on site in successful operations of technical support program.
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