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priscilla m

dynamic/inovative professional

Occupation:

Human Resource Training Specialist

Location:

Eagarville, IL

Education Level:

Bachelor

Will Relocate:

YES

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High energy professional with exceptional interpersonal skill, passionate about recruiting, training and developing teams that will lead and exceed all company expectations.Bringing new ideas, confidence and innnovative training techniques to capture the attention of trainees, team leaders, company leaders and stockholders.

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COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 11/2005 - Present
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SCHOOL MAJOR YEAR DEGREE

virginia state university business adminstration 1992 Bachelor Degree
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Highlights:

14107 COX ROAD CHURCH ROAD,VA 23833 804-265-3892 E-MAIL VPMENDOZA2@AOL.COM PRISCILLA MENDOZA OBJECTIVE: TO FIND EMPLOYMENT THAT WILL ALLOW ME TO UTILIZE YEARS OF CUSTOMER SERVICE, TRAINING AND DEVELOPMENT AND RESULTS DRIVEN PERFORMANCE TO THE BEST OF MY ABILITY TO HELP WHATEVER BUSINESS I AM AFFILIATED WITH GROW IN REVENUE AND EMPLOYEE PERFORMANCE. SUMMARY OF QUALIFICATIONS 1998 -2003 Customer Service Manager for two major retail businesses. Worked as an Area Sales manager for Hechtís department store. Increasing their revenue in both the Mens and Womensí department. Worked as an Assistant Store Manager for Sears department store. Increasing the revenue in the home area and Softlines (Clothing area) for womenís mens, juniors and Childrenís area. 2003- present Supervisor one then Promoted to Supervisor 2 and Abay Supervisor for a major Call Center Servicing two prominent wireless clients. Excelled in quality, adherence, metric numbers and training and development of new agents. Certified trainer Awards Received: recognized for exceeding sales goal while at Hechtís. Award for training and developing associates at Hechtís Award for organization, reporting, training and development at Sears Certified to train by two major wireless carriers. Quality award for teamís performance. Won awards and recognition from all three organizations for the ability to communicate effectively with people at all levels, being able to develop people to their full potential within the organizations to make valuable contributions to the success of the company. Also won awards for the dedication to detail and professionalism. WORK OF EXPERIENCE 2005-PRESENT STARTEK SUPERVISOR LEVEL 2 (ABAY SUPERVISOR) 3333 SOUTH CRATER ROAD PETERSBURG,VA 23805 SUPERVISOR PRODUCTION FLOOR TEAM LEAD CALL CENTER IN QUALITY, ADHERENCE, METRICS AND RETENTION PROMOTED TO ABAY SUPERVISOR, RESPONSIBLE FOR SUPERVISING, MENTORING AND DEVELOPING AGENTS FROM TRAINING CLASS TO PRODUCTION FLOOR, RESPONSIBLE FOR MONITORING AND DEVELOPING THEM IN THE AREAS OF QUALITY AND ADHERENCE. SUPERVISED AND DEVELOPED RED HAT AND COACHING TEAM. A TEAM MADE UP OF THE CALL CENTER TOP AGENTS. DEVELOPED THEM TO GO ON TO BE SUPERVISORS, TRAINERS OR QUALITY TEAM MEMBERS. CERTIFIED TO TRAIN BY VERIZON WIRESLESS AND T- MOBILE WIRESLESS COMPANIES PREPARE AND INTERPRET CALL CENTER METRIC REPORTS AND CALL FORCASTING CERTIFIED TO INTERVIEW AND EXTEND JOB OFFERS TO POTENTIAL AGENTS DEVELOPED AND EMPLEMENTED THE ABAY FOR THE TRAINING AND DEVELOPING DEPARTMENT 2003-2005 ASSISTANT STORE MANAGER SEARS 1400 PARHAM ROAD RICHMOND,VA23229 CREATED WEEKLY SCHEDULES FOR ASSOCIATES CREATED REPORTS INTERPRETED DATA FROM FINANACIAL REPORTS TO DETERMINE SALES/TRENDS AND MECHANDISING STRATEGIES. EXECUTED FLOOR PLAN LAYOUTS MANAGED 400 EMPLOYEES FOUND ANSWERS TO CUSTOMERS QUESTION INTERVIEWED PERSPECTIVE EMPLOYEES RAN BACKGROUND CHECKS HUMAN RESOUCE PAPERWORK, POLICY, AND GUIDELINES PAYROLL AND SAFE DEPOSITS BONDED FOR SAFE ACCESS 1998-2003 AREA SALES MANAGER HECHTíS DEPARTMENT STORE SOUTHPARK MALL COLONIAL HEIGHTS VA 23829 KASPER SUIT SPECIALIST RESPONSIBLE FOR INVENTORY AND SALES OF THE SUIT AREA WORK DIRECTLY WITH NEW YORK BUYERS PROMOTED TO AREA SALES MANAGER FOR MENS, WOMENS AND JUNIOR DEPARTMENTS RESPONSIBLE FOR SUPERVISING 200 PLUS EMPLOYESS HUMAN RESOURCES INCLUDING HIRING/SEPERATING/INTERVIEWING/PAYROLL/SCEHEDULING OF ASSOCIATES AND POTENTIAL ASSOCIATES ALSO BACKGROUND CHECKS PREPARED AND INTERPRETED SALES REPORTS ANALYZED DATA FOR CONFERENCE CALLS AND MEETINGS WITH DISTRICT STAFF CERTIFIED TO TRAIN AND DEVELOP NEW ASSOCIATES CREATED AND EXECUTED FLOOR PLANS BASED ON SALES FIGURES ORGANIZED AND EXECUTED INVENTORY FOR AREAS WON AWARDS FOR EXCEEDING SALES GOALS AND FLAWLESS INVENTORIES TRAVELED TO HELP SET UP AND OPEN NEW STORES EDUCATION Dinwiddie County High School Dinwiddie,VA graduated 1987 Virginia State University Petersburg,VA graduated 1992 BA Business Administration LANGUAGES English, French, Spanish, Portuguese [

Companies I like:

All companies that are interested in revenue growth and employee retention and development

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Being a Manager for two major retail giants gave me excellent people skills and revenue experience. Being a trainer and Human resouce recruiter gave me excellent skill and experience in recognizing potential leaders and developing their hidden talents to the fullest potential
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