Experienced business/systems analyst and consultant with exceptional consulting, business process, implementation and project management skills. Over 15 years in the banking industry along with full software implementation and database design experience including writing business requirement documents (BRD), technical specifications and test plans. Expert MS Access skills, MS SQL, full cycle database design, data management and report design. The ability to tackle any challenge with strategic and creative problem solving techniques. Exceptional leadership abilities and a natural motivator. Effective and precise oral and written communication skills with classroom facilitation and instructional design work experience.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2006 - Present
Baytree Lending	(Confidential)	11/2004 - 5/2006
Wells Fargo	(Confidential)	11/2002 - 11/2004
Superior Bank	(Confidential)	2/2001 - 5/2002
Amerin Guaranty	(Confidential)	5/1998 - 8/1999
Mortgage Service America	(Confidential)	6/1995 - 5/1998
First Chicago Mortgage Services	(Confidential)	1/1989 - 6/1995

SCHOOL	MAJOR	YEAR	DEGREE
Joliet Junior College	Culinary Arts	1983	Associate Degree

Highlights:

Created several supplemental database solutions including a best execution rate model for mortgage rates, rules based pricing engine, prototypes for online registration and locking program. Created supplemental databases for Wells Fargo for employee tracking and loans not workable through their main frame software.Wrote an interface with Federal HMDA software and company's loan operating system with successful submission in 2 weeks.Without prior experience wrote a front-end system (registration through servicing) for a start up mortgage company, inluding interfaces, exports, imports, hedging and other secondary marketing functions. Software is still in use almost 10 years later.In 1990, managed the disaster recovery plan for the mortgage unit. The first to pass audit inspection.

Companies I like:

Morgan Stanley, Washington Mutual, Exelon/Com Ed, McDonalds, State Farm, Countrywide

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• sr business analyst
• senior business analyst
• ms access
• mortgage
• banking

Lead the first successful software upgrade initiative with zero error rate. Created prototype of help desk software used as a development tool for web based in-house software for the Help Desk.