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Susan F

Excellent Customer Relations and Continuous Improvement Professional

Occupation:

Manager

Location:

Oceanside, CA

Education Level:

Master

Will Relocate:

No

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Highly motivated and individual professional with a focus on customer relations, leadership, mentoring and continuous improvement initiatives

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COMPANY POSITION HELD DATES WORKED

Greenlee, A Textron Company (Confidential) 3/2006 - 4/2007
Callaway Golf (Confidential) 7/1995 - 8/2005
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SCHOOL MAJOR YEAR DEGREE

University of Phoenix Technology Management 2000 Master Degree
Fordham University Communications 1993 Bachelor Degree
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Highlights:

?Responsible for multi-million dollar budget?Negotiated telecom services, saving Callaway Golf over $250,000 from exposed billing errors?Managed Information Security, saving Callaway Golf $500,000 in losses?Strategic Planning of telecommunications projects incorporated half million dollars in hardware/software upgrades to deploy VoIP?Achieved Greenbelt certification for Lean Six Sigma Program realized $25,000 soft savings. Championed 2 additional Greenbelt projects realized $50,000 hard savings.?Proven success in developing and mentoring Customer Service Representatives and creating a cohesive team.

Companies I like:

Qualcomm, Callaway Golf, Genentech, GreatCall (Jitterbug)

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Obtained Six Sigma Lean Greenbelt Certification-saved Company in over $75,000 in hard/soft savings; Managed Information Security, saving Callaway Golf $500,000 in losses
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