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James A

Retention Breeds Productivity and Quality

Occupation:

Instructional Coordinator

Location:

Winston, GA

Education Level:

Master

Will Relocate:

YES

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People first, Quality Second, and then Profit Third. I am a versatile, accomplished executive offering solid experience leading organizational development, training, sales, and human resources initiatives that support strategic business results and link human assets to business outcomes. Adept at identifying, advocating, and executing cost control initiatives and efficiencies. I am also a great team builder and leader for projects to develop new products and programs to meet and exceed customer expectations (Internal and External customers).

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COMPANY POSITION HELD DATES WORKED

Central Global Express (Confidential) 4/2006 - 7/2007
Associated Global Systems (Confidential) 2/2000 - 4/2006
SAIA Motor Freight (Confidential) 8/1998 - 2/2000
FedEx Ground (Confidential) 11/1994 - 8/1998
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SCHOOL MAJOR YEAR DEGREE

University of Phoenix Organizational Management 1998 Master Degree
Campbell University Management 1990 Bachelor Degree
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Highlights:

Service Culture Excellence Award from FedEx Ground.
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Responsible for developing new commercial opportunities, enhancing existing business relationships with key customers and industry contacts, resolving service and other logistical problems, and providing solutions to customer needs. Analyze and prepare business reports for corporate and customer base. I actively negotiate pricing and contracts with LTL carriers, cartage agents, airlines, and transportation providers on multiple projects and lane segments for Central Global Expressí customers. I monitor and evaluate carrier service levels and provide Lane Analysis for CGE staff to choose the Carrier that best meets quality and service levels for our customers resulting in a reduction of costs while ensuring quality service. I also design and manage corporate training and programs to ensure DOT, OSHA, TSA, and FAA compliance. Develop CBT and Internet based training programs for employees and management. Meet with Executive Management on a weekly basis for strategic planning on business development, training needs, government compliance, and budget policy.
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