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Dorothy L

Process Improvement, Project Management, IT Consulting, Wireline/Wireless Specialist

Occupation:

Project Manager

Location:

Diamond Point, NY

Education Level:

Bachelor

Will Relocate:

YES

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Twelve years of experience in full life cycle (SDLC) Project Management & Process Improvement within the technology and telecommunications industries. Specializing in CRM, Customer Care, CTI, Quality Assurance, Workflow analysis, technical Call Center Strategies and IT Methodologies. Extensive background in managing teams and implementing projects workflow processes, voice solutions, web portal interfaces, network technology, and client/server relational database technology. Technical Presentations, Training and Development. A published author and speaker. Traveling Road Warrior, Up to 100%

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COMPANY POSITION HELD DATES WORKED

DEL Consulting & Clientor Group (Confidential) 9/2003 - 7/2007
SprintPCS (Confidential) 6/2001 - 7/2003
PricewaterhouseCoopers (Confidential) 6/1999 - 3/2001
Nextel (Confidential) 9/1998 - 6/1999
IEX Corporation (Confidential) 3/1996 - 9/1998
AT&T (Confidential) 3/1990 - 1/1996
AT&T Transtech (Confidential) 3/1990 - 1/1996
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SCHOOL MAJOR YEAR DEGREE

Nova University Business 1989 Bachelor Degree
FCCJ Computer Science 1985 Associate Degree
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Highlights:

- Clientor Group- Sprint PCS- PricewaterhouseCooopers- Nextel- IEX Communication- AT&T

Companies I like:

Technology Companies, Consulting Firms, Telecommunication

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- Market Development - Managing Teams/ Objectives - CRM Technology Implementation
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