High energy technicaly minded innovator with long experience involved with helping end user

COMPANY	POSITION HELD	DATES WORKED
Peapod	(Confidential)	6/1995 - 9/1999
SDG Insurance Agency	(Confidential)	3/1985 - 6/1995

SCHOOL	MAJOR	YEAR	DEGREE
Milton College	Business Management	1984	Bachelor Degree

Highlights:

Created Helpdesk for company which handled approximately 12,000 hits per month on specific software and hardware used by court reporters. Interviewed for book on the Internet. Featured in In ternet World (now defunct magazine)

Companies I like:

Google, Genentech, Wegmans Food Markets, Container Store, Whole Foods Market

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Technical Support Management
• Technical Advisor

Currently doing Q & A testing, Tech Support Rep training and support. Technical writing and pioneered brining a viable Captioning software for the Windows OS