Mark M

Vice President - 20 Years of Experience


Vice President

Education Level:


Will Relocate:



* Managed all aspects of a large technology conversion program including development of business and marketing plans, recruitment, hiring and training of staff, budgeting, P&L, scheduling work and activities, establishing policies and procedures, procurement of equipment and supplies, vendor negotiations, client relations, performance evaluations and motivation of employees. * Turned around a failing company. Assessed team members, identified areas of improvement and established Key Performance Indicators (KPI's) for progress tracking. Implemented new operating procedures and successfully improved the operational profit margins by 20%. * Boosted productivity through research into best practices and restructure of the companies Project Management Office (PMO). Bestowed the organization needed to deliver functionality to all 3 business units of the company. * Enhanced morale through promotion of a team-based work atmosphere. Provided assignments of increased responsibility along with opportunities for additional training and challenging performance incentives that encouraged a sense of ownership in the overall operation. * Reduced operating costs as Technicians were driving further to s shrinking customer base. Implemented a new technology dispatch system that planned the routes to the customers reducing overtime usage across 300 Techs improving margins 20%. * Reduced operating costs by negotiating with vendors to better terms and pricing. Communicated my experience in turning around companies to leverage the Franchise to get better pricing. * Increased productivity through development of a new software application to schedule and track the project turnaround activities of hourly contractors while performing maintenance functions at the companies 5 refineries. This application was later sold to a vendor as part of the purchase of asset management software. * Increased revenue by negotiating Risk Sharing Statements of Work with a client for subsequent projects. This resulted in over $3M in bonus payments being paid to the company as a direct result. * Delivered technology solutions to a broad range of companies both in the US and abroad. Managed both customers and consultants and became the most sought-after Senior Manager regarding Oracle Enterprise Resource Practice. * Managed all aspects of the deployment of Oracle's EBusiness Suite and Oracle's Enterprise Resource Planning application to a global client. Led the efforts of a team of over 150 consultants to implement these applications worldwide. * Increased the profits of a Steel industry client by displacing their project management company vendor and bringing in new more efficient business software. Succeeded in improving their monthly service fees from $25K to. $250K. * Improved financial strategies by establishing a Business Plan and budgets with Team Leaders. Initiated monthly P&L reviews with these leaders and built Team trust providing clear communications on budget concerns and issues.


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(Confidential) Chief Operations Officer 1/2017 - Present
Service America Enterprise Inc. President 1/2015 - 1/2017
Mastec North America Inc. Director Of Enterprise Applications And Pmo 1/2012 - 1/2014
Office Depot Senior Director 1/2010 - 1/2012
Centroid Systems Managing Director 1/2008 - 1/2009




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