Description
To obtain a position utilizing my skills and experience in the Information Technology Business EXPERIENCE HIGHLIGHTS Team Leader, System Solutions Inc. June 2012 - June 2020 Cook County Illinois Team Leader for the Break-fix Techs support all Cook County Courts, Stroger Hospital, clinics and the Cook County Jail computer related equipment . Assisted multiple Groups with imaging and deploying new Dell, HP and Lexmark equipment. Contractor, System Solutions Inc. Nov 2009 - 2012 BMO Harris Bank, Onsite Break Fix-Technician/ Team Leader. Supporting all IBM, HP and Dell Servers, PC's and peripherals BlackBerrys, IPADs, Laptops, desktops, Printers, Scanners and Servers for over 5400 users in the Downtown Chicago Campus. Contractor, System Solutions Inc. June 2005 - 2009 Charter One Server Rollout Installed new IBM Novell Servers for 200+ Chicago area Bank branches Installed new HP desktops for 220+ Bank branches utilizing platform and teller images for all PC's Continuing desktop support for all Bank Branches Team Leader, System Solutions Inc. March - 2003-June-2005 USG Laptop Conversion Verify all procedures and documentation for Win 95 to XP conversion Pilot Test, implement and verify all data transfers Created all User Folders on XP Server Supervised all installs and disposal processes Sales Representative, HP, June 2002 - 2019 Demonstrate HP / Compaq products for Hewlett Packard. In Retail Stores for Sales Promotions Service Manager, Systems Solutions Inc, (Illinois) April 2001 - June 2002 Managed Service Department Employees Managed Service Department Expenses Managed Customer Relations and Accounts Managed Customer Service Delivery Lab Manager, The Bartech Group - Chrysler (Michigan) July 1999 - April 2001 June 2002 - June 2003 Managed Dealer Technology Lab for 5500 Chrysler Dealerships in Auburn Hills Michigan. Project Manager for Windows 2000 migration for Auburn Hills Tech Center Managed all Network Configurations within the Dealer Lab Managed Dealer Lab Expansion Project: Added new hubs, switches, and certified new wiring. Increased Lab organization though developing new procedures and documentation. Enhanced Vendor relations and coordinated all special projects. Service Manager, Comark Computers (Michigan), June '97 - July '99. Responsible for coordinating activities of the 20-member IMAC team for BankOne Project. Conducted all performance reviews, employee development, additional staffing and terminations. Lead RBI Project that included installing and configuring 300 Novell 4.11 Servers, 1500 HP desktops and 750 HP printers in 300 BankOne branches across the state of Michigan. Primary contact for all customer service issues on project. Lead Project for R.W. Baird that includes implementing new NT servers, workstations and printers for 30 branches over 3 states. Coordinated all reports for BankOne Team Leader, Comark Computers (Chicago, IL) Nov '95 - June '97 Responsibilities included supervising and coordinating 23-man IMAC team and 20 on-site personnel for First Chicago Bank. Project lead for LaSalle Nation Bank. Moved 300 users. Duties included testing of all new LAN connections, configuring and testing all new network printers building test servers, building and wiring all new wiring closets, assisting of building and testing new computer room and supervising 30 member IMAC team during actual move. Project Manager for LaSalle National Bank. Installed 175 new Toshiba laptops for LaSalle bank officers. Also coordinated, configured and tested new image on laptops. Supervised assembly and imaging of all laptops at integration lab. Senior Field Service Engineer Comark Computers (Bloomingdale, IL) Jan '89- Nov '95' Break-Fix Technician supporting customers within a 100-mile radius of Chicago. Supporting IBM compatible PCs as well as Apple based product .HP, IBM, Compaq and Apple printers. Technical support for on-site Technicians and Field Service Engineers.
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