Highlights:
Led a team of consultants and clinical personnel to prepare necessary reports and documents for Patient-Centered Medical Home accreditation and acceptance into the Comprehensive Primary Care plus Medicare Initiative.
Recovered $268K in previously denied claims by renegotiating Physicians participation contracts with insurance carriers.
Through the search and multiple interviews of candidates, created effective and efficient teams for three practices that brought patient satisfaction up to 98% and productivity to 105%.
Companies I like:
Hospital, Medical Center
An assertive professional with comprehensive practice administration experience including process/system improvement, training and development, revenue cycle management, payroll and staffing issues, procedure and policy formulation, patient and vendor relations.
Manage three practices in Family Medicine, Internal Medicine, and Dentistry that are also residency programs under MMC.
Family and Internal Medicine primary care practices are Certified Patient-Centered Medical Homes (PCMH) and parts of Medicare Initiative: Comprehensive Primary Care Plus (CPC+) with a total of 14 faculty physicians, 48 residents and 28 mid-level clinical and administrative staff.
As a member of the hospital's Leadership Council, attend monthly Council meetings and weekly Leadership Rounds for patients and employees.
Provide support to all clinical and non-clinical areas to ensure optimal levels of patient care.
Collaborate with in-house staff to ensure efficiency, streamlined and documented procedures, policies, and functions.
Direct 28 clinical and administrative staff reports that include: Nursing Staff, Medical Assistants, Dental Assistants and Hygienists, Customer/Clinical/ Billing/Residency Coordinators, and Registrars.
Organize training and evaluation processes for all disciplines, including residents in the departments.
Facilitate practice success and growth by cultivating staff's motivation and professional development.
Monitor daily productivity metrics and make staffing adjustments as needed.
Maintain personnel files, payroll records, and PTO, approve time cards, and track staff licensure requirements.
Conduct staff meetings and annual performance evaluations and distribute yearly merit increases.
Participate in employee engagement and patient satisfaction surveys.
Review accounts receivable reports every month.
Partner with IT specialists to ensure clinic workflow is optimized and streamlined to reduce inefficiency.
Collaborate with Marketing to strategically grow an overall volume of departments and providers; planned and launched marketing initiatives to build and increase client base
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