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Kimberly E

Corporate Training Specialist | Training Manager

Occupation:

Customer Service Manager

Location:

Silver Spring, MD

Education Level:

Bachelor

Will Relocate:

No

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I am an experienced 20 year, training veteran that thrives on developing people and strengthening company culture. I pride myself on doing things the right way in order for my company to grow. If you are looking for a dedicated professional to support your brand you need to reach out to me so we can grow together.

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SCHOOL MAJOR YEAR DEGREE

University of Minnesota Sociology 1990 Bachelor Degree
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Website Pinterest media url Pinterest, Inc. is an American social media web and mobile application company.

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Highlights:

BS, 20+ Years Sales and Customer Service Trainer: Achieved a BS in Sociology, 15+ years in Career Development, Training, Coaching, Customer Relations, Sales, and Client Services, proven history in Retail Industry, Innovates, Collaborates, and Establishes Corporate Best Practices: Proven track record of establishing corporate, government best practices as it relates to client relationships, customer service, human resources, operations, systems, policies, and collaborating with finance, supply chain, accounts receivable, payable and inventory control Recognized Expert in Call Center Operations: Recognized expert in call center operations and processes that manage client opportunities, including process improvement and data analysis for results-driven problem solving Oversaw Team Daily Operations of 70+: Established success in on-boarding, coaching, mentoring, scheduling, visual sales, inventory management, and process improvement. Proven track record of end to end customer service to 1500+ clients daily, in collaboration with loss prevention, merchandising, and store operations Primary POC in Developing University Programs: Key POC for Mid-Atlantic, developing successful college outreach programs in collaboration with universities featuring on-campus pop-up stores, tour rooms, online sales, and in-store sponsored College Nights Thrives in Fast-Paced, High-Pressured Environments: Proven track record of excelling in a fast-paced, high pressured enterprise environment. Developed and managed new accounts and resolved client issues requiring the use of active listening, communication, conflict resolution, ensuring leadership has clear visibility at required stages

Companies I like:

Blue Cross Blue Shield, US Government, State of Maryland,

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