Douglas A

"Flexible Professional Open to New Opportunities"




Eldridge, IA

Education Level:


Will Relocate:



Highly experienced, outcomes driven leader in operations, administration and staff management with proven record of dramatically exceeding goals for revenue and profit margin through team development and operational efficiency. Over 30 years of demonstrated leadership building and coaching high performance operations and support teams within shipping, logistics, and financial services industries. Adept in full scope of oversight for cross functional team building including recruitment, training, professional development, performance management, and succession planning. Demonstrated proficiency in budgeting, profit and loss analysis, policy design and implementation. Senior leadership expertise including building goals, creating vision, designing operational strategy, developing the team, and collaborating cross-functionally to ensure that the overall corporate strategy is aligned. Passionate about leading, coaching and motivating employees to achieve maximum performance, provide world class service, and consistently exceed goals for operational efficiency and results.


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Operations Management ● Administrative Management ● Strategic Planning ● Project Management Change Management ● Reporting ● Consulting ● Risk Management ● Policy Development ● Process Improvement Business Development ● Account / Territory Management ● Client Relations ● Outsourcing ● Cost / Benefit Analysis Accounts Payable / Accounts Receivable (AP / AR) ● Cost / Benefit Analysis ● Expense Control ● Financial Analysis Financial Statements ● General Ledger ● Payroll ● Benefits / Compensation ● Recruiting ● Training / Development Team Leadership / Motivation ● Employee / Labor Relations ● Performance Management ● Employee Engagement

Companies I like:

Looking for a career change that will allow to use all my years of experiences. I am a self motived person who is an experienced customer enthusiast ready to deliver diamond-level service.


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Managed dispatch functions of fleet operations to ensure efficient and effective movement of customer products. Supervised dispatch team and professional drivers, including pickup, delivery, and transportation of loads, assigning loads to drivers, ensuring order and maintenance of paperwork, and delegating delivery routes. Developed and monitored field efficiencies and innovated new ways to improve operations. Handled complaints, discussed challenges, and worked with management to develop action plans to improve driver performance, profitability, and customer service. Managed accounts payable and receivable, bank reconciliation, driver payroll, and office payroll settlements. Key Achievements • Maximized delivery profitability through design and implementation of routing strategies and driver preferences. • Improved employee onboarding training and long-term retention through initiation of new hire orientations with immediate engagement in benefits programs, including medical and dental insurance, and 401k retirement accounts. • Improved operational efficiency through ordering and processing all oversize permits for the entire fleet.