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Joe S

Operations - 29 Years of Experience - Near 08226

Occupation:

Operations

Education Level:

Associate

Will Relocate:

YES

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Financial Accomplishments * Improved EBITDA margins by 63% and reached profitability through cost savings initiatives, data center consolidations, organizational restructurings, and product evaluations * Established and managed a $135 million dollar capital budget and a $98 million dollar expense budget * Increased job estimation production and total project pricing by 55%. This led to securing the largest construction project to date PHL VA Medical Parking Garage, $962k Operations and Technology Accomplishments * Leveraged industry expertise to develop ISP, DAS, and residential interconnection plan for the Tyson's Corner Data Center. Further provided vendor selection evaluation, operations manual, test, and acceptance procedures * Established, negotiated, implemented, third party support for nationwide installation, repair, logistics, and maintenance service of an extensive wireless tower, and intercity node network and infrastructure * Developed & implemented PA/NJ/DE interconnection plan, constructing a fiber-optic network, switch site build-out in Harrisburg, PA that connected 18 multiple POPS along a 167-mile interstate route * Managed XO's VoIP network supporting over 100,000 VoIP lines and 2 billion minutes per month Customer Service Improvements * Improved XO's first-time dispatch completion and resolution percentage by 43% through process improvements and compliance reporting * Designed complex enterprise customer WAN and VoIP networks with the redundancy to meet the customers required service levels * Improved Mean Time To Repair (MTTR), customer notification interval and trouble ticket backlog by 18% through system and process enhancements * Reduced XO's Failure After Installation (FAI) rate by 20% by initiating daily trouble ticket analysis, determining root cause and implementing process improvements * Led USPS Data Center Project, delivering two 10G on-net circuits from San Mateo CA to Eagan, MN successful completion led to a 1400-site PRI contract award of more than $70m in revenue * Improved EBITDA margins by 63% and reached profitability through cost savings initiatives, data center consolidations, organizational restructurings, and product evaluations * Established and managed a $135 million dollar capital budget and a $98 million dollar expense budget * Increased job estimation production and total project pricing by 55%. This led to securing the largest construction project to date PHL VA Medical Parking Garage, $962k Operations and Technology Accomplishments * Leveraged industry expertise to develop ISP, DAS, and residential interconnection plan for the Tyson's Corner Data Center. Further provided vendor selection evaluation, operations manual, test, and acceptance procedures * Established, negotiated, implemented, third party support for nationwide installation, repair, logistics, and maintenance service of an extensive wireless tower, and intercity node network and infrastructure * Developed & implemented PA/NJ/DE interconnection plan, constructing a fiber-optic network, switch site build-out in Harrisburg, PA that connected 18 multiple POPS along a 167-mile interstate route * Managed XO's VoIP network supporting over 100,000 VoIP lines and 2 billion minutes per month Customer Service Improvements * Improved XO's first-time dispatch completion and resolution percentage by 43% through process improvements and compliance reporting * Designed complex enterprise customer WAN and VoIP networks with the redundancy to meet the customers required service levels * Improved Mean Time To Repair (MTTR), customer notification interval and trouble ticket backlog by 18% through system and process enhancements * Reduced XO's Failure After Installation (FAI) rate by 20% by initiating daily trouble ticket analysis, determining root cause and implementing process improvements * Led USPS Data Center Project, delivering two 10G on-net circuits from San Mateo CA to Eagan, MN successful completion led to a 1400-site PRI contract award of more than $70m in revenue * Leveraged industry expertise to develop ISP, DAS, and residential interconnection plan for the Tyson's Corner Data Center. Further provided vendor selection evaluation, operations manual, test, and acceptance procedures * Established, negotiated, implemented, third party support for nationwide installation, repair, logistics, and maintenance service of an extensive wireless tower, and intercity node network and infrastructure * Developed & implemented PA/NJ/DE interconnection plan, constructing a fiber-optic network, switch site build-out in Harrisburg, PA that connected 18 multiple POPS along a 167-mile interstate route * Managed XO's VoIP network supporting over 100,000 VoIP lines and 2 billion minutes per month Customer Service Improvements * Improved XO's first-time dispatch completion and resolution percentage by 43% through process improvements and compliance reporting * Designed complex enterprise customer WAN and VoIP networks with the redundancy to meet the customers required service levels * Improved Mean Time To Repair (MTTR), customer notification interval and trouble ticket backlog by 18% through system and process enhancements * Reduced XO's Failure After Installation (FAI) rate by 20% by initiating daily trouble ticket analysis, determining root cause and implementing process improvements * Led USPS Data Center Project, delivering two 10G on-net circuits from San Mateo CA to Eagan, MN successful completion led to a 1400-site PRI contract award of more than $70m in revenue

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COMPANY POSITION HELD DATES WORKED

(Confidential) General Manager 6/2014 - Present
Xo Communications Regional Director, Operations Vice President, Network Operations 12/2011 - 5/2014
Comcast Corporation Regional Director Engineering & Operations 1/1996 - 2/1996
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Highlights:

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