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Kenneth M

Quality Excellence Manager

Occupation:

Quality Manager

Location:

Stillwater, OK

Education Level:

Bachelor

Will Relocate:

No

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To find a company to grow with. One where we can follow the process, and with the right knowledge and data, improve the process. By improving the process we can improve our customer satisfaction, both internal and external, while having a positive gain among all stakeholders.

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SCHOOL MAJOR YEAR DEGREE

Western Kentucky University Social Sciences 2000 Bachelor Degree
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TYPE TITLE URL DESCRIPTION

Website ASTM media url standard test methods
Website NCCA media url industry trade site and meetings

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Highlights:

Helped decrease the external complaint rate year over year through effective root cause and corrective action roll outs. Implemented monthly meetings that bring operations and technical together to discuss the past month's activities while reviewing trends for the KPI's. This also is a time for each group to bring forward any ideas or concerns that the other could assist in eliminating. I have been leading a global project to change to a more accurate test method for dry film thickness. This has including working with the vendor, customers, and sites around the globe.

Companies I like:

State of Oklahoma, US Government, Kicker

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CollapseResponsibilities

ISO management representative, maintaining the Quality Management System, aid operations on ways to better train employees and prove competency, and also help maintain control of all documents. Also the liaison between operations, technical, and the customer base. Control root cause and corrective action activities for both operations and technical. These may include items such as 5-Why or 8-D, or be simple just do it activities.
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