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Nedra C

Senior Remote SaaS Customer Success Manager

Occupation:

Customer Service Manager

Location:

Sachse, TX

Education Level:

Master

Will Relocate:

No

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Able to drive positive customer experiences by promoting customer-centric behaviors and actions, evaluating customer needs and implementing product and service solutions to enhance customer loyalty.

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COMPANY POSITION HELD DATES WORKED

(Confidential) Start Up Consultant 1/2018 - Present
Lawyers Remote Saa S Customer Success Manager 1/2013 - 1/2017
Miller Law Office, Pllc Client & Professional Services Coordinator 1/2009 - 1/2013
Working Solutions Marketing Coordinator 1/2008 - 1/2009
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SCHOOL MAJOR YEAR DEGREE

CSULB Education Administration 2006 Master Degree
University of Mary Hardin-Baylor Education 1977 Bachelor Degree
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Highlights:

Successfully led more than 150 small businesses from conception to profitability.
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• Five years’ experience as a B2B SaaS CSM • Five additional years’ experience in Project Management & Customer Success • Onboarding, implementation and training • Trusted advisor and influencer at all levels • Presentation & Public Speaking • Strategic planning and direction • Needs analysis and solution planning • Process mapping and documentation • Curriculum development and product training • Project management and delivery • Customer/engineer SaaS liaison and advocate • Lifelong Learner • Ability to translate complex ideas
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