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MARGARETE H

Human Resource Training Specialist - 10 Years of Experience - Near 32304

Occupation:

Human Resource Training Specialist

Education Level:

Master

Will Relocate:

YES

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Outstanding productivity both as a team member and as a supervisor * Exceptional leader with more than 25 years of experience in customer service * Extensive training and presentation skills for working professionals * Demonstrated leader in school and community * Expertise in program development, creating and enhancing existing programs * Excellent oral and written communication skills * Unique customer service and interpersonal skills * Outstanding project assignment management * Skilled in motivating and interacting with individuals of diverse backgrounds * Disciplined and well-organized in work habits, with ability to be flexible and function effective in high-pressured environment * Commitment to customer satisfaction and positive results MANAGEMENT * Hired, trained, and supervised staff * Instruction and training in curriculum utilization * Coordinated and managed day-to-day activities of Department * EEO Coordinator of Division * Coordinator of Employee Assistance Program * Administration of Workers' Compensation/UC/ OSHA regulatory reporting * Payroll and pay requests preparation * Provided consultative and technical assistance of Divisions, Commissioners and Agency associates * Supervised Review and Performance Appraisal Program (RAPP) * Provided performance evaluations to persons under supervision * Section Total Quality Management Team Leader * Provided directives governing collective bargaining, labor relations, disciplinary actions, grievances, and appealable actions * Investigated and prepared responses for Secretary of Agency review in adverse actions CUSTOMER SERVICE * Defined and ensured compliance to personnel laws and regulations * Communicated with various departments and management to resolve problems to expedite work flow * Provided customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction * Monitored and coached staff in providing customer service satisfaction * Managed a mixture of inbound and outbound call activities including customer service, customer correspondence and special projects * Facilitated customer services training and workshops * Motivated, developed Individual Development Plan for staff, in order to match skill sets

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SCHOOL MAJOR YEAR DEGREE

Florida State University Library Science 1974 Master Degree
Florida A & M University Library Science 1968 Bachelor Degree
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Highlights:

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