Seasoned leader in Operations and Customer Care, with emphasis on superior service delivery and team excellence.

COMPANY	POSITION HELD	DATES WORKED
Zomax, Inc.	(Confidential)	6/2005 - 12/2006

SCHOOL	MAJOR	YEAR	DEGREE
St. Olaf College	Social Work & Sociology	1985	Bachelor Degree

Highlights:

Proven success in managing and motivating employees through corporate acquisitions and re-orgs. Directed operational groups of more than 200 employees. Managed business base of $150M.

Companies I like:

Medtronic, United Health Group, Accenture

Organizational Process Design
Organizational Process Design and Development
Technology Solutions
Sales Support

• Director
• Operations Management
• Account Management

Directed Program Management group for top clients including H&R Block and Dell Computers. Resulted in overall 8% growth of business with existing clients. Spearheaded inter-departmental reorganization, resulting in increased production and cost saving across multiple departments.