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Jodi S

Service Program Manager - Customer Facing - 20 Years of Experience - Near 68066

Occupation:

Project Managers

Location:

Wahoo, NE

Education Level:

Bachelor

Will Relocate:

No

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Award-winning Global Accounts Client Service Project Manager in the multinational telecommunication conglomerate market. Possess more than 20 years of experience building customer relationships and responsible for lifecycle governance of assigned $48-million annual global client base. Dedicated to bringing organizations to the next phase of the digital world for growth and development. Proactively manage and build relationships of a demanding global account base. Stellar project management/change management and communication skills in a rapidly changing industry.

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COMPANY POSITION HELD DATES WORKED

(Confidential) Global Service Program Manager 1/2015 - Present
Verizon Enterprise Solution Global Service Finance Manager 1/2011 - 1/2015
Verizon Enterprise Solution Premier Service Manager 1/2007 - 1/2011
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SCHOOL MAJOR YEAR DEGREE

Global Knowledge ITIL Foundation Continual Service Improvement (CSI) Certification Degree
Global Knowledge ITIL Foundation v3 Certification Degree
Doane University Business Administration Bachelor Degree
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TYPE TITLE URL DESCRIPTION

Book LinkedIn media url LinkedIn Profile

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Highlights:

Performance Awards: President's Club, Chairman Inner Circle, Quarterly Master for Outstanding Performance Vendor of the Year awarded by Gallup Corporation. Awarded Supplier of the Year by Deere & Company.

Companies I like:

NRC Health, Glint, LinkedIn, TierPoint, Home Instead, gWorks, Great Plains Communications, Ameritas, Fiserv

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Assigned to largest accounts with annual revenue over $48M, achieved 102% of revenue plan attainment for 2 of the top 100 accounts in the company. Supports 9 Clent Partners (Sales) for 2 global customers around the work to exceed revenue plans. The primary point of contact for all post-sales activities including, but not limited to, customer onboarding, consultative guidance, product training, technical support, and assigned account management activities. Serve as a trusted advisor to customers delivering best practices, guidance, and an empathetic ear. Held senior service position with accountability for contractual terms and overall client satisfaction. Build C level relationships and assisting with the delivery of solutions. Retained 100% of the customer base. Deliver monthly and quarterly business reviews focusing on recommendations to align our platform to the customer's business goals and strategies. Responsible for overall global client lifecycle relationship and acts as the liaison between customer and company. Analyze customer results regularly and deliver solutions based on internal and industry best practices. Develops and maintains the continual service improvement plan for all aspects of customer service, service delivery, network assurance, financial and contracts, reporting tools, portal including entitlements and training. Proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our product. Advocate for customers leading the internal team and the project to solve customer's needs. Monitor customer health, identify risk, develop success plans, and deliver recommendations. Prioritize and drive timely resolution of customer inquiries. Gather regular customer feedback and suggestions and present ideas to key stakeholders internally. Propose new ideas to continuously evolve the customer experience. Close partnership with Sales and internal company organizations to provide cohesive and excellent service, thus ensuring a long term loyal customer and our own business success. Travel to meet with customers on a regular (at least quarterly) basis, or as required.
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