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Mark D

Customer Service Manager - 15 Years of Experience - Near 75023

Occupation:

Customer Service Manager

Location:

Plano, TX

Education Level:

Bachelor

Will Relocate:

YES

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Manager Operations with SERVICE-DELIVERY EXPERIENCE Drive business in financial service- delivery industry manage global teams, strategic planning, and process improvement initiatives within highly regulated, complex environments. Earned recognition and numerous awards in addition to promotions for demonstrated leadership and commitment to high-performance standards. My expertise is in operations and people management. I've driven significant improvements in performance metrics by focusing on people, adapting to various environments and setting daily strategy based on business goals. Operations | Strategic Planning | Account Management | Client Relations | Quality Control & Assurance Business Analysis | Gap Analysis | Process Improvements | Project Management | Change Management Budget Management | Financial Reporting | Policy & Procedure Development | Mortgage Defaults | Collections Recruiting | Coaching/Mentoring | Training & Development | Vendor Management

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SCHOOL MAJOR YEAR DEGREE

University of Arkansas Journalism/Business 1995 Bachelor Degree
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Highlights:

• Slashed calls escalations by 80% in just 90-days • Most Improved Team for 3rd & 4th Quarter • 2nd Quarter Top Performer Award Winner • 9 time “STAR PLAYER” Award Winner • 10 time “GALAXY OF THANKS” Award Winner • "Rising Star" Award Winner • “Employee of the Month” Award Winner 7 months in a row • Named VP of Operations of Year 3 out of 4 years • Increased annual profits 20% annually • Cost savings of $200K annually • Assistant Manager of Year in Dallas • Top Customer Service Award 3 consecutive years • Outstanding Service to “American Youths” Awarded by President Bill Clinton

Companies I like:

Toyota, Capital One

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Drive business in financial service- delivery industry; manage global teams, strategic planning, and process improvement initiatives within highly regulated, complex environments. Earned recognition and numerous awards in addition to promotions for demonstrated leadership and commitment to high-performance standards. My expertise is in operations and people management. I've driven significant improvements in performance metrics by focusing on people, adapting to various environments and setting daily strategy based on business goals.
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