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Wayne G

Operations Manager

Occupation:

District Manager

Location:

Broomfield, CO

Education Level:

Bachelor

Will Relocate:

No

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Accomplished retail/operations management professional with extensive experience providing the leadership and direction needed to drive the achievement of key operational-related business goals and objectives. Proven strength assembling and developing high performing staff through a proactive approach to training to drive increases in both individual and team performance. Skilled at building strong, long-term relationships with business partners based on the effectiveness of the leadership provided and leveraged to draw alignment with key operational initiatives. Recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments.

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COMPANY POSITION HELD DATES WORKED

Microsoft Corporation Assistant Store Manager 11/2015 - 9/2018
Family Dollar Stores Area Operations Manager 8/2003 - 7/2015
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SCHOOL MAJOR YEAR DEGREE

Virginia Polytechnic Institute and State University Chemical Engineering 1998 Bachelor Degree
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TYPE TITLE URL DESCRIPTION

Book Hit Refresh media url Hit Refresh by Satya Nadella is about The Quest to Rediscover Microsoft's Soul and Imagine a Better Future for Everyone
Book Love 'em or Lose 'em: Getting Good People to Stay media url Love 'em or Lose 'em by Beverly Kaye and Sharon Jordan-Evans offers 26 practical tips that help managers learn or relearn the essentials of keeping their talented employees motivated and committed.
Book Fierce Conversations: Achieving Success at Work and in Live, One Conversation at a Time media url Fierce Conversations by Susan Scott is a self-help book about how to have difficult conversations.
Book Topgrading 3rd Edition media url Topgrading 3rd Edition by Bradford D. Smart describes exactly how leading companies have embraced topgrading, a proven methodology for hiring and promoting the right candidate, a proven best practice for assessing talent.
Website LinkedIn media url LinkedIn is a social networking site designed specifically for the business community.
Website The Ladders media url Ladders, Inc. is a leading professional careers site that offers comprehensive, data-backed career tools.

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Highlights:

Awarded “Superior Team Development” and “Regional Field Manager of the Year” in 2013 and the “Divisional Emerging Leader” and “Mentor of the Year” in 2014. Awarded the “Best Turnover Reduction” in 2006, “Best Controllable Profit” and “Lowest Shrink” in 2007, “Best Shrink Improvement” in 2008, “Best People Performance P&L” in 2009, the “Leadership Development Series” in 2009 and recognized as a Chairman’s Circle Award nominee in 2009.

Companies I like:

Google, Danone, Apple, Amazon, CenturyLink, Zayo Group, Twitter, Xcel Energy, WhiteWave Foods, Denver Health, UC Health, Centura Health, City and County of Denver, University of Colorado (Boulder), Davita, Vail Resorts

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• Supported the day-to-day operations while helping manage a $13M full-line retail store, guiding all team members on customer service and the company’s culture with specific responsibilities for Human Resources, operations and the customer experience. • Supervised and directed all back-of-house processes expediting order fulfillment by 150% to target time-frame and managed all E-commerce orders, business transactions and warehouse operations reducing inventory overhead by 25% and asset loss by 6.75%. • Facilitated cross-business collaboration with management teams while leading strategic activities using data analytics to develop business tactics to improve customer issues and experiences, increasing store financial profits by 8% and growing customer accounts by 10% annually. • Completed monthly operational audits while partnering with the Store Manager to construct and deploy best practices to achieve successful product launches, increasing pre-orders by 130% to plan and exceeding product sell-through goals by 200%. • Notable achievements while in the position included: o Improved Net Performer Scores (NPS) to 115% of company and store goals by expediting customer escalations, resolving matters related to service and in-store experiences implementing a prioritized culture focused on customer-first initiatives. o Reduced shrink from 0.54% to 0.26% in 2 years, consistently achieving company shrink goals and expectations. o Improved audit compliance by 122.5% to target goal, leading all stores nationally in operations and compliance. o Led the development of 7 Product Advisors and Service Advisors into promoted roles within the greater Microsoft retail and corporate channels. • Directed the operations of a 25-store, $35M district, achieving 20% company growth by market share, exceeding key performance indicators (KPIs) by 110% to goal. • Led in terms of management hiring while simultaneously directing market personnel and building and developing teams of 225 employees, reducing turnover by 33% per position. • Selected as the project lead presenter for business teams on future company plans and utilized as an independent test market to initiate, deploy and present in-depth analysis of project results illustrating a 13% increase in YoY sales and 120% improvement to target for inventory in-stocks. • Redesigned company-wide logistics and scheduling systems collaborating with corporate teams, improving efficiencies in inventory management by enhancing the productivity and accuracy of delivery processes, saving 6.5% in labor expenditures and driving product in-stocks to 99.45%. • Created and executed an enhanced field training curriculum for area leadership, driving the individual success of 19 Field Managers achieving 10% improvements in key performance indicators (KPI’s) per territory. • Notable achievements while in the position included: o Planned and successfully executed 41 store renovations and market refresh programs reducing project labor and supply expenditures by 18%, leading 95% of all districts. o Deployed advanced PC software and programs supporting improvements in project planning and identifying asset risks increasing new product sales by 25%, minimizing POS transaction errors by 2.5% and reducing territory asset losses from 4.56% to 2.2%. o Developed and promoted 7 Field Managers into Area Supervisors and trained 17 internally promoted team members in new District and Area Manager roles. o Managed both operations and the performance of 2 different districts in a 4-state territory consisting of a 16-store, $17M market and a 12-store, $13M market, supporting the growth and development of 120 employees.
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