Skillful professional with highly developed communication skills and years of progressive success assisting organizations in achieving optimal operating and profit-generating status. Innovative, resourceful and inventive thought leader, adept at taking quantifiable risks to leverage strategic advantages and eclipse competition. Excellent understanding of changing business conditions to customize and integrate leading edge strategies/systems, enact superior procedures sensitive to costs and deadlines to grow revenues. Exceptional presenter and change agent with deft influencing skills to empower workforce professionals and support valued clients. Significant ability to identify core issues and provide leadership to create cash flow and market growth.

COMPANY	POSITION HELD	DATES WORKED
Director of Outpatient Clinics	(Confidential)	7/2004 - 7/2006
Center for Health Care Services	(Confidential)	3/1993 - 5/2004

SCHOOL	MAJOR	YEAR	DEGREE
University of Texas at San Antonio	Public Administration	1998	Master Degree
George Peabody College	Human Development and Counseling	1979	Master Degree
University of Maryland	Psychology	1976	Bachelor Degree

Highlights:

Led effort to develop a 5-year strategic plan for a Behavioral Health Authority. Obtained stakeholder input through the facilitation of discussion groups and moderated the development of a SWOT (strength, weakness, opportunities, threats) analysis. Coordinated the strategic plan with participants, presented plan to executive management/board of directors, gained approval and published the plan. Results: Avoided contract penalty (up to $10,000 quarterly) with the State by meeting all requirements on time. Transformed a Quality Assurance program into a Continuous Quality Improvement program for a health care organization. Rewrote policies/procedures to emphasize Continuous Quality Improvement and trained unit managers. Published audit protocols and instructed unit managers to administer the protocols. Led audit team in conducting program reviews and published results. Results: Advanced the organization from 36th in the State to 1st place in risk assessment excellence, potentially saving $10,000 a month in contract penalties.

Companies I like:

Medium to large health or social services organization

P&L responsibilities
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Software Implementation
Requirements Analysis & Specification
Leadership

• Executive Director
• CEO

Developed a turn-around plan for an organization’s outpatient clinics, which previously lost $1,700,000 in revenue. Analyzed productivity, cost, revenue data and evaluated policies/procedures regarding productivity. Developed targets for units/individuals and convinced managers to attain the new goals. Increased average monthly units of direct service from 15,108 units in FY2003 to 26,363 units in FY2006. Increased FY2006 revenues by $2,404,248 over FY2003 revenues. Decreased FY2006 costs by $577,860 over FY2003 costs.