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Alexandra A

Project Lead / Incident Manager

Occupation:

Project Manager

Location:

Phoenix, AZ

Education Level:

Bachelor

Will Relocate:

YES

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High energy Project lead and Incident Manager with experience in all areas of technology. Loyal, multi-tasking and dedicated. Incident Manager. Responsible for all incidents and root cause analysis on Sev 1 and Sev 2 company-wide.

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COMPANY POSITION HELD DATES WORKED

(Confidential) Business Systems Consultant 1/2009 - Present
Starwood Incident Manager/ Project Manager 4/2006 - 11/2008
CGI (Confidential) 4/2003 - 4/2006
Hewlett Packard (Confidential) 2/1997 - 4/2006
Friedman and Friedman Consultants (Confidential) 2/1995 - 2/1997
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SCHOOL MAJOR YEAR DEGREE

Herzing Institute Computer Science 1995 Bachelor Degree
Vanier College Social Science 1993 Bachelor Degree
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Highlights:

∑ Successfully managed installation of the new Property Management System in the first 2 months at Starwood. This included analyzing existing systems, recommending changes and upgrades of systems and network requirements and managing the upgrade of the I.T. infrastructure. Produced documentation and new processes to help support the Galaxy System for the hotels in Arizona and Colorado.∑ Analyzed the existing network infrastructure within the Call Center, recommended changes to upgrade and clean up the switches and cable management within Starwood.∑ While earning a programming certificate, I learned independently about the full technical support of computers, systems, printers and applications that enabled me to conduct training classes to users.∑ Upon joining Hewlett Packard, I earned my supervisorís confidence to become a team and technical lead for a group of senior level agents.∑ I was seconded into a mature group supporting HP-Unix and learned the fundamentals in three weeks.∑ At CGI I took on a project management role that allowed me to move from a reactive support position to a more proactive function working with clients.

Companies I like:

Dell, Microsoft, Intel,

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CollapseResponsibilities

Manage Pojects in the region and Customer Satisfaction (meeting SLA).. Incident Manager - Manage Incident, SLA's root cause analysis. Customer service, trending, problem solving.
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