Career Summary I am a seasoned IT veteran with a diverse background. I have extensive experience managing Windows Active Directory networks and supporting Windows desktops. I have Microsoft server and VMware certifications. I am proficient in the use of customer relationship management and database applications. I am effective at project management and client relationship development. I have a proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and make recommendations. QUALIFICATIONS Director of Services * Working manager of a team of 10 network service technicians * Served over 200 companies managing all of their IT needs and supported their networks * Offered Microsoft products, HP, Dell, Cisco, Brocade, VMware and Unitrends * Focused on Virtualizing networks and upgrading to the latest Microsoft server versions, creating and maintaining Active Directory, group policies, Exchange, SQL, printing etc. * Provided data security through both on-site and hosted backup solutions * Installed hardware, software and networking and provided desktop management and support * Installed and supported Microsoft Server OS, Windows desktop OS, Office and Office 365 and updates * I supported many third party applications for medical, finance and manufacturing * Specialized in managed services, remote and on-site support, network and infrastructure implementations, Windows servers and desktops, and VMware and Hyper-V Senior Solutions Workflow Consultant * Designed hardware solutions utilizing PCs, laptops, servers, SANs, firewalls, & networking equipment * Proposed software solutions based on the customer's business challenges * Wrote project plans and created proposals for customers using Ricoh's solution offerings * Facilitated training for these offerings to the sales team * Created a virtual server world to showcase Ricoh's software offerings for customer demos Network Technician / Network Administrator * Served as Senior Technical Engineer in pre-sales design, implementation, & support * Installed servers, PCs, firewalls, printers, backup solutions, software and various other networked items * Supported 700 remote users who had laptops with encryption and smart phones * Served as Systems Administrator on an AS/400 iSeries & Kentucky 6/14 - 9/15

Highlights:

• Systems Administrator
• Active Directory
• Applications
• Brocade
• Cisco
• Customer Relationship Management
• Data Security
• Database
• Database Applications
• Dell
• Exchange
• Group Policy
• Office 365
• Desktop Support