Yvette D

Network Administrator - 20 Years of Experience - Near 30240


Network Administrator

Education Level:

Some College Units Completed

Will Relocate:



Qualifications Profile * Self-assured, dynamic, and results-driven IT Service professional with more than 18 years providing high-performance customer service, systems and network administration, and user technical support mostly in the call center/payment solutions, youth/family service, utilities, and healthcare industries. * Exhibited strong dedication to process efficiencies in providing IT systems administration in customer-focused industries while ensuring high staff productivity, systems availability, and compliance with company policies, standards and metrics. - Detail-oriented, analytical and methodical with critical thinking to resolve systems and network infrastructural installation, as well as maintenance issues even under stress. * Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results. * Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities. Key Expertise IT Operations Management * IT Operations Planning Support * Technical Service Support * Process/Workflow Improvement * Relationship Management (Clients, Stakeholders, & IT Suppliers) * Productivity Improvement * Inter-Office Coordination * Procurement Management * Policies & Regulatory Compliance Project Management * Concurrent Project Management * SDLC Management * Systems/Business Needs Analysis * Disaster Recovery Administration * Data & Network Center Management * PERT/CPM Charting * Project Progress Documentation * Project Budget Management * Systems Install & Divestment * Systems Configuration, Conversion, Migration & Integration) * Stress & User Acceptance Testing * Post Project Support & Review Administration * Staff Supervision & Training * Office & Staff Administration * Office Supplies Inventory * Technical Records & Document Management Technical


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