Susan G

Director - 14 Years of Experience - Near 92626



Education Level:


Will Relocate:



SUMMARY OF QUALIFICATIONS Over 15 years diversified experience in food service, healthcare, consumer, nonprofit and real estate marketing. Consistently made significant contributions to corporate goals for business growth and profits. Created, implemented, and managed marketing programs for tangibles and intangibles. Excellent leadership, analytical, communication, and interpersonal skills. Creative and innovative professional prepared to adapt a variety of talents to a new challenge. Customer-driven focus: Built strong business partnerships, maximized account retention, and improved customer loyalty. Resourceful, ability to handle diverse situations with ease, ability to absorb and retain detailed information, read the nuances of a situation and explain material in a clear manner. Focused on identifying potential problem areas, minimizing issues, formulating and executing competent solutions. Team-oriented: Recruited, motivated, and managed productive sales and support teams. Established marketing strategies that resulted in increase in client portfolios, poised and self-confident in dealing with a variety of people. Demonstrated expertise in strategic planning, organizational development, team building and staff enhancement. Superior communication, leadership, negotiation, troubleshooting and motivational skills that effectively interact with staff, internal clients, community leaders, and executive management. PROFFESIONAL EXPERIENCE 2016 GELSONS Ladera Ranch, CA Service Deli Operations Supervisor * Oversee deli operations, train and motivate personnel to perform at top efficiency level while providing exceptional customer service. * Perform inventory, margin and cost control analysis. Mentor, teambuild and coach diverse personalities. * Developed system of food donations. * Experience handling meat, seafood and dairy products, salads, sandwiches, hot and cold gourmet foods and carving station. Strong food, beverage, and wine knowledge. * Plan nutritionally balanced and innovative menus, responsible for food safety, sanitation training and compliance. Multi-tasking and conflict resolution skills. Focus on outstanding customer service, exceeding expectations to create exemplary shopping experience, differentiating Gelsons from competition. 2014 - 2015 HICKORY FARMS Laguna Hills, CA Store Manager * Hired, developed, trained and motivated high-performing team. Trained associates to engage and greet customers, determine needs, describe product features and benefits, make recommendations and maximize sales. * Met and exceeded sales goals by fostering competitive environment. Responsible for obtaining profitable results by developing team through motivation, mentoring, sales skills and product knowledgement development. Provided feedback abnd positive recognition for performance. * Managed sales administration function, operational performance reporting, streamlining processes and systems wherever possible, creating environment where customer service flourished. * Increased sales and maximized profit by ensuring that all P&L items were controlled and that all company objectives were achieved. 2011 - 2013 EPSON Orange County, CA Area Program Supervisor * Recruited, trained and developed sales staff to enthusiastically engage, qualify, and sell targeted products directly to customers in Costco, BestBuy and Staples locations. * Responsible for training managers and retail sales associates regarding key product features and benefits. * Generated positive PR and brand awareness in stores, oversaw merchandising and product display. 2009 - 2011 BLOOMINGDALES Costa Mesa, CA Eileen Fisher Manager * Analyzed market information and formulated strategic plans. * Trained staff to deliver outstanding customer service, emphasizing sustainability to high-end clientele. * Supported company initiatives to practice business responsibly, supporting women and girls through strategic partnerships, human rights work in its supply chain, and ensuring a growing commitment to environmental sustainability in product and practice.