Priscilla B

Manager - 20 Years of Experience - Near 34202


Information Technology Manager


Ocala, FL

Education Level:


Will Relocate:



Qualifications Architecture Multifaceted Enterprise Architect working with client companies to define and validate Framework, IT and business needs: methodologies, approaches, modeling, blue prints, tools and techniques, knowledge management, infrastructure, support, integration, and organization. Define knowledge management strategies, collaborative information processes, information sharing solution implementation, taxonomy development, knowledge transfer and mentoring. Validate architecture designs with Conference-room Pilots, proof-of-concept and prototyping components, and alpha and beta program assessment. Structured research and evaluation of emerging technologies with ROI technology analysis. Manage corporate Governance and Continuity of Business (CoB), to ensure compliance with regulations or government standards including FISMA, Sarbanes-Oxley (SOX), 508 compliances, Payment Card Industry Data Security Standard (PCI), COBIT 5, ISO, NIST. Ensure compliance tractability and Master Data Governance (MDG). Develop comprehensive architectural plans, capability based plans, and distill complex algorithms into understandable presentations and directives. eCommerce & D-Commerce Architect with demonstrable experience with large scale web initiatives. Exceptional analytical skills for Customer, Company, Competitors, Collaborators, and Content Management (CMS) for both B2B ns B2C. Work with key business stakeholders to define and drive technical strategy and architectural direction for the e-commerce platform. Lead design and development roadmap for organizations next-generation, global digital platform. Improve Online Customer Experience (CXM). Design Multimedia Channel Merchant (MCM) strategies. Design Customer Journey Maps. Implement and manage integrated Order Management Systems. Improve configuration and extensibility with code refactoring. Worked in mission-critical applications such as enterprise asset management, supply chain, Supply Network Management (SNM), Value Network Management (VNM), global trade services, manufacturing, distribution, banking and credit unions, application integration, Sarbanes-Oxley compliance, operations, transportation, sales, process control, data modeling and data management with Application Integration Architecture (AIA). Application Architect expert in full Information Lifecycle Management (ILM) and Digital Transformation for business and IT. Work with business stakeholders to ensure that hardware and software systems fully enable business goals and processes. Delineate Cloud and infrastructure design and configuration, with capacity planning, application optimization, data center and IT consolidation, IT modernization, and regulatory compliance. Deploy upgrades or system replacements, and retire redundant legacy systems. Define Interoperability capabilities, performance and scalability, system reliability and availability, data growth planning and application data archive and retirement. Disciplined in many architecture frameworks, methodologies, patterns, and tools including TOGAF, Zachman Framework, Microsoft Windows Server System Reference Architecture (WSSRA), SAP Enterprise Architecture Framework (EAF), BSIMM, DoDAF, FSAM, UPDM, Oracle Unified Method (OUM), Supply Chain Operations Reference (SCOR), Mega, Sparx Enterprise Architect, Unified Modeling Language (UML), Telelogic, IBM Rational System Architect, MetaStorm ProVision, CaseWise, ARIS, iServer, MVC, SOA Portfolio/Asset/ Governance, Agile development, Agile Framework (SAFe), Agile Unified Process (AUP), SCRUM, Disciplined Agile Delivery (DAD) framework, Enterprise Unified Process (EUP), dimensional modeling, ), eXtreme Programming (XP), Object Oriented Programming (OOP), Rational Unified Process (RUP), AcceleratedSAP (ASAP), Kimball Lifecycle, EALAN (Enterprise Architecture Language), Dynamic Systems Development Method (DSDM), COBIT 5 Governance Framewok, ITIL, ISO 12207 Software Lifecycle Process standards, ISO 17799 Security standards, ISO9001:2000, CMM, CMMI, PMI, PMBOK, Six Sigma. Experienced with multiple platforms (PaaS) and multi-cloud interoperability, including SAP Hana HEC/HCP, Microsoft Azure, IBM Bluemix, VMware, VCloud, Cloud Foundry, Pivotal, OpenStack, Google apps Engine, ServiceNow, Appcara, Salesforce (Heroku and, Dell Cloud Manager, Boomi AtomSphere, AppFog, Engine Yard, Standing Cloud, and Mendix. Deliver IaaS technology solutions which are fault tolerant, cost effective, and scalable to support our development, test and production environments. OpenStack, Cloudscaling, Rackspace, Microsoft Windows, Active Directory, Clustering, SharePoint, KVM, Hyper-V and System Center, Google Compute Engine (GCE), IBM SmartCloud, Tivoli, PowerVM Hypervisor, Red Hat Linux, TomCat, Websphere, VMware vSphere, RackSpace, Saavis, Cisco and Symantec. Infrastructure Architect (IA) adept at defining the purpose, intent, and structure of corporate systems. Define Compute Grid Infrastructure with Topology, Performance, Availability, and Scalability. Align platform and business strategies. Optimize application performance. Analyze ROI and manage Infrastructure transition prioritization. Deliver cost-effective solutions utilizing state of the art technologies that decrease technology deployment and maintenance costs. Blueprint High Availability and Disaster Recovery roadmap and standards. Analyze difference architecture, determining variances from company architecture. Map existing solutions to future technology which ensuring business value. Big Data, Cloud BI, Cloud Database Management Systems (CDBMS), and predictive analysis tools include Birst, Actuate, GoodData, Microstrategy, SAP Hana, Splunk, Pivotal Greenplum, Amazon Web Services (AWS) the Redshift platform, DynamoDB, Hadoop, Hortonworks, Mongo Db Develop a Unified Communication (UC) strategy integrated with the organizations business processes. Promote and audit social and collaboration mediums including ideation labs. * PLM - Business ARCHITECTURE - IBP - BPM - PROFESSIONAL SERVICES Create Product Lifecycle Management (PLM) Strategy and lead teams through the stages of Conception, Design, Realization, and Service. Plan projects with key stakeholders define project objectives and success factors. Create Requirements, gap analysis, strategic roadmaps, blueprints, and other RICEF deliverables RICE (reports, interfaces, conversions, enhancements) with tractability, project scope analysis and Use Case development. Create and lead workshops. Assess business needs, develop recommendations, build and integrate solution with best-of-breed technologies, including COTS, custom, open-source software or SOA components. Technical leadership architecting business process, and working with diverse organizational groups, to develop efficient technical solutions in the areas of Integrated business planning (IBP), Sales and Operations Planning (S&OP), and Corporate Performance Management (CPM). Design custom solution programs from analysis and concept, through design and development, and successful test, implementation, and production support. Analyze financial forecasts perform market analysis, competitive intelligence analysis, M&A proposals, Competitive Intelligence, and feasibility analysis. Research, initiate, and manage New Product Development (NPD), and New Product Introduction (NPD). Manage vendor relations, logistics, planning for geographic expansion and corporate change management road-mapping Optimize Strategic Service Management, increase revenue and customer loyalty, and workforce productivity by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Research and build Customer Journey Maps. Build and manage the customer services team including staffing, training, organizing, and coaching Blueprint application suite interaction, Mobile development business integration, orchestration and integration with data systems, middleware, internal and external systems. Lead JAD meetings. Migrate or bridge Brownfield legacy systems. Manage full application lifecycle, and ensure full productivity in multi-instance enterprises. Identify risk and create Business Continuity (CoB), Contingency and Governance plans. Work with business stakeholders to understand key issues, identify risks and benefits, AIM, perform requirements analysis, and build proposal consensus. Development and management of Enterprise modeling, predictive modeling, business architecture, application architecture and rationalization. Define and analyze KPIs for optimal ROI, Monthly Recurring Revenue (MRR), and Annual Recurring Revenue (ARR). Marketing management, Mobile CRM (mCRM), value chain analysis, value proposition development, IT value creation, and competitive positioning. Well versed in user-centered design practices for both B2B and B2C programs, including Online Channel Optimization (OCO), strategic business insight, customer analysis, profiling and targeting chart customer journey maps, able to define business and user requirements and transform them into elegant user interfaces and compelling interactive experiences for customers, partners, internal departments, employees, or suppliers. VMware, IBM Websphere Commerce, Oracle VM, ATG, Omniture Online Business Optimization platform. Drive the design methodology of the system development process and governance. Assess feasibility and ramifications of new business requirements. Design appropriate solutions and recommend alternative approaches as needed. Recommend and implement organizational change management and best practices, including use of design patterns, code reviews and automated unit testing. Ensure SOX compliance. Define business rules and workflow, recorded in BPMn. Customer Lifecycle Management (CLM), Sales Force Automation (SFA), Professional Services Automation (PSA), Prospect Relationship Management (PRM), project scope definition and prioritization, tactical planning, product life-cycle, journey maps, impact and risk assessment with contingency planning, requirements gathering and writing, Use Case development, activity diagramming, business reengineering & process redesign, standards definition and implementation, project facilitation and meeting management, workflow analysis, process flow diagrams and system diagrams, cGMP Validation, testing traceability, budgeting and cost analysis. Experienced modeling with BPMn, ITIL, CMM, CMMI, NetSuite, MS Dynamics, OpenText/Livelink ECM, BPM, ProVision, SharePoint & K2 BlackPearl, IBM Rational System Architect, Sparx systems EA, Orbus iServer, FileNet Process Engine and Business Process Framework, BI / BOBJ, BPM, ARIS, ABAP, BADis, & MS Visio. * NextGen - Cloud - Mobile - Digital Experienced with Cloud computing, SaaS applications (Software-as-a-Service), PaaS (Platform-as-a-Service), IaaS (Infrastructure as a Service), Open Source, OpenStack, Business Productivity Online Services (BPOS), Application Service Architecture (ASA), application performance management (APM), Rapid-Deployment, IT as a Service (ITaaS), Multitenant Cloud, Public & Private Cloud, Hybrid Cloud, Hosted Cloud, Multi-Cloud Integration, web services and web-based technologies. Collaborate with Business and IT partners to build integrated Next-Generation Enterprise end-to-end solutions that increase productivity, efficiency. Flexibility, and speed. Design and implement Digital Transformation with Converged Cloud architecture incorporating multiple information technology (IT) components into a single, optimized computing solution with dynamic scaling. Lead cloud strategy efforts to research cloud solutions, and migrate traditional on-premise suites to the Cloud. This includes moving SAP, Oracle, legacy, and enterprise systems, to Cloud based systems. Ensure SaaS/PaaS applications meet corporate Information Security guidelines. Integrate Social Media into business operations and planning. Experienced developing API's and multi-tier, scalable, server-side applications. Transform traditional IT departments to internal Cloud and Mobile consulting groups. Thorough understanding of the Cloud/ SaaS CLM (Cloud Lifecycle Management), including development and deployment, social media, testing, tuning, monitoring and governance, creation of Statements of Work (SOW), negotiating with customers Scope, Software License Agreement (SLA), End-user license agreements (EULAs), and determining services pricing on deals. Depth of understanding of the best practices for offering Cloud applications, data management, integration, APIs for cloud automatic integration, infrastructure optimization, security, the requirements of Cloud, SaaS IaaS, and Portals, PLM design and assessment, human factor design and development, and growth opportunities in the Emerging Market. Providers include SAP Hana HEC/HCP, (SFDC), SuccessFactors, Ariba,, and platforms, MS Azure, Microsoft Forefront Identity Manager (FIM), IBM SmartCloud, Infor Lawson 10X, SyteLine, Cloud Foundry, CloudFactory, SiteCatalyst, Dell Cloud Manager, IBM, AWS EC2, OpenSource, and Google. Mobile Architect experienced in development with MaaS, IOS, Droid, SAP Mobility Platform (SMP), SAP SUP (Sybase Unwired Platform), Afaria, SAP Enterprise Asset Management (SAP EAM)/Syclo SMART mobile application suite (SAP Mobile Enterprise Asset Management (SAP EAM/Syclo), with Work Manager, Inventory Manager, Rounds Manager, CRM Service Manager, and Sales Manager.), JQuery Mobile, FinancialForce 360� ClickSoftware WSO and ShiftExpert, Quofore Mojo, MPEG-4 Part 10 (AVC), H.264, Advanced Audio Coding (AAC), Audio Coding 3 (AC3), Pulse Code Modulation (PCM), Cascading Style Sheets (CSS3), Sencha Touch Framework, with JavaScript, and HTML5. Enterprise Mobility Management (EMM). Design mobile landscape for optimized user experience and interaction, social media, ecommerce, d-Commerce, information management mobile productivity tools and enable Mobile Workforce Management (MWM). Roadmap Mobile device configuration and lifecycle, defining organizational application demarcation and end-user self-selection provisioning. Integrate mobile solutions with back-end systems and business processes including BYOD policies and standards, Identity and Access Management (IAM), and Internet-of-Things (IoT) device integration. Research and deploy a variety of SaaS solutions including evaluation, orchestration, and integration with numerous systems. Integration includes NetSuite, NetSuite OpenAir, SAP Hana HEC/HCP, Oracle Sales Cloud, SAP Cloud Solutions, SAP On-Demand, SuccessFactors, Kronos, Workday, SAP Enterprise Asset Management (Syclo), ClickSoftware WSO and ClickSoftware ShiftExpert, Autodesk PLM 360,,, FinancialForce applications, Kenandy, QAD On-Demand, Plex, Lawson, Infor SyteLines, OpenBravo, MS Dynamics AX, Microsoft 365, Workday, Tririga, Veeva. * Vendor Management - Strategic Sourcing - BPO - Global Delivery Direct Global Delivery and VMO strategy and relationships for multiple lines of business (LoB). Facilitate vendor presentations and issue resolution, establish Service Level Agreements (SLA), and act as primary vendor interface. Manage On-Shore, Off-Shore, and Near-Shore resources. Lead sourcing (SVM) initiatives, and evaluate Vendor selection. Negotiate contracts and SOWs for optimal success. Monitor progress, effectiveness, quality, and SLA completion. Recruit and lead engagement teams through every phase of the program fulfillment. Ensure Best Practices for Information Technology Enabled Service - Business Process Outsourcing (ITES-BPO) are followed, KPI's standards upheld, and refine processes accordingly. Research and analyze Knowledge Process Outsourcing (KPO) prospects and generate recommendations. Experienced in Enterprise Systems Planning, with RFX creation of procurement RFI (Request for Information), RFQ (Request for Quotation), RFT (Request for Tender), and RFP (Request for Proposal), Statement of Work (SOW), development and bid evaluation. Coach and mentor team personnel. Develop team competencies and client value skills. * Strategy - Mergers & acquisitions (M&A) Transformation Lead for organization mergers and acquisitions. Mergers and acquisitions (M&A) specialist experienced in system integration, process redesign and management, Financial analysis and forecasting, budgeting, reorganization. Create and lead team workshops, develop global action plans, lead team formation and integration, and accelerate project delivery. Expert communicator with strong written and verbal ability. Able to communicate at both technical and executive levels, authoring and delivering corporate and customer presentations. Establish and sustain business processes to meet short and long term strategic goals. Operationalize strategies and measure Business performance with Integrated Technology Services (ITS). Review, identify, and roadmap opportunities to optimize, consolidate, refactor, reuse, simplify and streamline the infrastructure and software asset base. Strategic planner skilled at developing, analyzing, and evaluating business plans, business and corporate development. Ensure effective Benefits Realization Management (BRM). Improve project portfolio success rates by aligning program results are with business strategy. Roadmap global processes for remote and on-site teams (BPO). Experience in global multi-location, onshore/offshore / nearshore delivery models, follow-the-sun development and support models, and working with international business cultures. Global Operations management specialist experienced in establishing and running multicultural, international teams. Extensive experience in Global Logistics, internationalization and localization, including planning and preparing US product for international release, integration and choreography of remote systems, teams, and support and global ERP. Develop EPM process model including financial management, strategy development, strategy translation, organization alignment, operations planning, learning and monitoring, testing and adaptation. Strong leader expert in Strategic Information Technology Planning (SITP), SWOT analysis and coordinating and motivation multiple teams into reaching mutual goals and objectives. Build business strategic alliance architecture supporting supply and value networks. Able to translate extremely complex technical concepts into easy to understand guidance that can be consumed and acted upon by any level in an organization. Ensure teams' adherence to Business Continuity and Governance models and project data integrity frameworks with estimating, purchasing, planning, scheduling, execution, risk management, change management, quality and process controls (PDLC). * Program Management - PMO Executive Program Management, Enterprise Project Management (EPM), Portfolio Management and Engagement Management, practiced in multi-tier program planning, change management, change control, scheduling and analysis, precedence diagram methodology (PDM), critical path methodology (CPM), task breakdown, project/gantt development, resource leveling, release planning, assessing manpower and tool needs. Develop Benefits Dependency Network (BDN) models and Benefits Dependency Maps (BDM) for managing benefits realization. Manage RAID Risks and Issues, Continuity of Business (CoB), Assumptions, Dependencies, plan and track actions, manage decisions and resolutions, and track schedule. Excellent written and verbal presentation skills and ability to tailor communications to unique situations. Develop Project Scope document, define parameters and author the Statement of Work (SOW), obtain consensus on the project deliverables and acceptance criteria, create Work Breakdown Structure (WBS), Responsibility Assignment Matrix, and Network Diagram. Develop detailed project plans monitor, and control program budgets and resources. Control scope creep and ensure program quality levels to deliver projects and deliverables on schedule and in budget. Define critical path, program dependencies and program milestones. Make complex strategic decisions and prioritize competing initiatives. Effectively conduct difficult negotiations and resolve conflicts. Manage global matrixed cross organizational and cross functional teams across multiple lines of business, both onsite and virtual. Experienced in managing multiple projects, issue tracking and resolution, Budget Management and Activity Based Costing (ABC), for multimillion dollar work efforts. Determine ROI, earned value and IT value creation. Broad knowledge of business operations, information management, e-commerce and d-commerce. Ensure structured change management methodology, present Change Orders to stakeholders, and manage approval and integration process. Track issues, resolution status, and program and quality metrics. Develop and present reports. Create test plans, UAT, functional and technical, QA black box and white box. PMP and PgMP certified with PMBOK knowledge, and Six Sigma green belt. Expert in MS Office System, SharePoint, WSS, MS Project Professional and MS Project Server, Visio, Primavera P6, cloud computing, and automated tools. Work with different areas of Enterprise Architecture and architecture teams including: Business Architecture, Information Architecture, Technical & Infrastructure Architecture, Data Architecture, Conceptual Architecture, Solution Architecture, Logical Architectures, Physical Architectures, Sequence/Event flows, and Class diagrams, Governance (GRC), Risk & Compliance, Access and Identity Management (AIM), Continuity of Business (CoB), Knowledge Management, Audit, POLDAT (Process, Organization and Location and Data, Applications and Technology), Software Roadmaps, Hardware Capacity plans, Cloud Architecture, Client/Landscape plans, and Network Capacity plans large SOA / SOE projects and multimillion dollar enterprise-class businesses. Hands-on experience in multiple platforms including OpenStack, SQLAlchemy, Microsoft .Net Framework & SharePoint, Java/J2EE, Unix/Linux, Mobile platforms and cloud. * Transformation - Change Management Lead Global Release and Problem Management teams, focused on quality management and efficiency. Manage multiple system releases and builds including application updates, operating system patches, security improvements, hardware upgrades, coordinating Projects and Programs. Change Management Architect experienced in change management principles, OCM, methodologies and tools. Create and implement change management strategies, plans and actions in a structured approach to ensure that desired changes are identified, implemented smoothly, maximize organization adoption, and achieve lasting benefits. Develop processes to reduce severity of incidents, ticket totals, and resolution duration. Increase proactive issue identification, incident response, and resolution. Define release schedule and key milestones. Manage code refactoring and CI. � Work with multiple release methodologies and tools including Agile Release Management, Scaled Agile Framework (SAFe), Conference-Room Pilot (CRM) RM Release management for development, test, and production Cloud and Digital Release Management. Ensure structured change management methodology, present Change Orders to stakeholders, and manage approval and integration process. Track issues, resolution status, and program and quality metrics. Create change adoption presentations and training materials for key stakeholders and executives. Coach executives on winning team support for new programs and appropriate adjustments Align project expectations, communication, performance metrics, operational efficiency, and leadership to drive faster change adoption Coach and mentor team personnel. Develop team competencies and value-add skills. Expert communicator with strong written and verbal ability. Able to communicate at both technical and executive levels, authoring and delivering corporate and customer presentations. Work with business stakeholders to understand key issues, identify risks and benefits, perform requirements analysis, and build proposal consensus. Build realization of value creation, mitigate cultural issues affecting the progress of the associated work, and maximize the achievement of desired results. Assess the organizational change impacts for change initiatives, and create organizational change management strategies. Work with organization to identify change hurdles, counter resistance, foster organization support, increase flexibility, and make changes palatable. Build and manage organization program teams including staffing, training, and coaching Create and deliver change management project workshops Create and manage organizational change management project plans Define program success matrix with executives and stakeholders, and establish key milestones. Track progress, issues resolution, communication and reporting. Responsible for working with both technology resources and business resources to define As-Is and To-Be states, with analysis of the Current-State and Future-State gaps, gather requirements, define solution, research solution options with recommendations, and integration of go-forward strategy with any technology, business redesigns, and replatform initiatives. Define knowledge management strategies, collaborative information processes, information sharing solution implementation, taxonomy development, knowledge transfer and mentoring. Make complex strategic decisions and prioritize competing initiatives. Effectively conduct difficult negotiations and resolve conflicts. Motivate teams and customers with gamification strategies. Communications focal point, documenting and reporting on both internal and external concerns throughout program lifecycle. Work with business contacts to ensure communications channels are open and positive, ensuring that all team members are appropriately apprised of information. Business Architect and Business Process Management (BPM) leader utilizing state of the art tools to model, execute, monitor and analyze business processes for efficiency. Collaboratively model process to simulate and analyze what-if scenarios and change ripple-effects. Model business relationships and key role capabilities. Design, build, integrate and evolve process and technology, with team assessment, business rules management, process integration, delayering, knowledge acquisition and management, reorganization and un-siloing, component business modeling (CBM), Change Management, Change Control, integration and orchestration, unified communications, process intelligence, and motivation. Develop Integrated Business Planning (IBP) and Consolidation (BPC) with collaborative Vision, Strategy, Process, Organizational Structure, Roles definition, Forecasting, system definition and reporting (BI). Utilize BPC to improve application controls for business processes. Define reporting needs and improve regulatory governance and compliance including audit trail and improve key performance data and trending analysis. Define risks and create mitigation plans. Integrate with Enterprise Resource Planning (ERP) functions. * Data Enterprise Information Architect (EIA - CIS) designing multi-layer component frameworks that support specialized applications and supporting infrastructure, with processes, Data Services and Data Transformation. Architect strategy to support business priorities defining information context, storage, data flow, workflow, stewardship, and governance. Capture and transformation of documents and information, including working with key stakeholders to create Use Cases, creation and standardization of metadata, indexing, Knowledge Management (KM), Ontology, Taxonomy, Folksonomy, Enterprise Report Management (ERM) for records, archiving, reports and documents (DM), with digital storage and COLD technology. Aggregate information from different sources for uniform structure and format, managing collaboration and workflow, library services, security and storage technologies, SAN, Information Lifecycle Management (ILM), SAFE architecture, governance, information development and management) with frameworks such as (DAMA) Data Management Association DABOK, Velocity, MIKE2.0 framework and data warehousing architectures such as Corporate Information Factory (CIF) and Kimball Data Warehouse Bus (BUS). MDG (Master Data Governance) Architect expert in developing systems for effective information governance. Design and implement data governance frameworks to define and improve data processes and methods. Ensure enterprise controls of key data assets. Establish data ownership and quality control for assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information. Design multilevel workflows. Configure UI and Business Rules Framework. Ensure regulatory compliance such as Sarbanes-Oxley, FISMA, Basel II, and HIPAA. MDM Architect (Master Data Management) responsible for translating cross-functional problem solving, business needs into technical solutions, and defining solutions to problems through reasoned application of information technology. Develop data management strategies, including processes, governance, policies, standards and tools, to enable organizations to define and manage their critical data and define a single point of reference. Design, model, develop, deploy, document and analyzes holistic architecture of systems, hardware, software and subsystems. Ensure solutions meet performance, usability, scalability, reliability, and security needs. Researches and recommend technology to improve the current systems. Drive the solution approach to master data schema development, business rules, master data design and migration processes. MDM Build, Server installs and upgrades, deployments and production revision. Define and Configure Materials, Service, and Vendor Master Data. * Deployment - Release Management Deployment Strategist responsible for overseeing all aspects of the Enterprise technical pre-sales and deployment process, improving it with insightful data analysis, troubleshooting, and seamless cross-functional teamwork.� Build a holistic view of an organization's strategy, processes, and information technology assets. Devise means of resolving technical obstacles. Mission Specialist to leads all aspects of system implementation through complete lifecycle, provide guidance on implementation best practices, troubleshoot integration issues, and resolve issues during customer acceptance testing, pre and post - Go-Live.� Manage post implementation support and next generation need evaluation. Automate and accelerate development and production build cycles with Continuous Integration (CI), Microservices architecture, and Continuous Deliver (CD). Design Agile Modeling methodology for Model-Driven Development, automation, and Round-Trip Engineering (RTE) of structural code Design and implement an Application Intelligence / Application Performance Monitoring strategy including data collection and retention, establish baselines, establish alert thresholds, generate reports, proactive analyses and forecasting, and develop presentations for key stakeholders. Direct Release Management Lifecycle (RML) including creating Release and Operational Readiness plans with a defined set of release components. Improve services resource planning (SRP) with complete Bid-to-Bill services lifecycle including marketing and bidding, program management, service delivery, billing, revenue management and ROI with repeat business. Streamline and network multiple services applications into an integrated solution. * DevOps - Solutions SAP architect and change manager, experienced in directing, designing, driving, upgrading and deploying SAP solutions, including SAP Cloud Suite, SAP ECC, Enterprise Hana Platform, SAP CRM Rapid-Deployment, CRM 7, and SAP On-Demand. This includes functional analysis and configuration requirements, strategy, governance, risk management, compliance, continuity of business (CoB), customer contact and support, legacy system integration, SOX, program management, and development of policies and standards. Drive for operational excellence, advanced sales and operations planning, long term aggregate planning to short term detailed schedules, multiple manufacturing processes including lot based, process, discrete, configure-to-order, and project based Increase SRM ROI with procurement operations improvements (Procure-to-Pay/Purchase-to-Pay). Integrate Suppliers, Partners, and Manufacturers using SRM for catalog management, sourcing, Contract Lifecycle Management (CLM), self-service procurement, business process optimization, ERP integration, requisition, receiving and financial settlement, cross-functional SRM Governance, and supplier performance management (SPM). SAP SRM, SAP Supplier Management OnDemand, SAP Netweaver integration, Product Lifecycle Management (SAP PLM), and Global Trade Services (GRC). Customer Relationship Management (CRM) Architect experience in customizing CRM to meet customer's specific business needs. Skilled at creating and delivering presentations for Chief Officers, stakeholders, and senior-level executives. Research and Design Customer Journey Maps. Create and conduct CRM workshops, and participate in industry and vendor events. Write articles, blogs, whitepapers, proposals, analysis, and commentary. Define customer support policy and process, Sales Force Automation, Marketing automation, Service management and Service Model Transformation for Client Representatives, design and build customer contact centers, conduct brainstorming and modeling sessions, generating requirements and gap analysis, solution application selection, implementation, processes automation, cloud transition, mobile expansion, and upgrades. Experienced working with Marketing and Sales business stakeholders, support centers, as well as technical teams. Develop B2B and B2C models. Implement Centralized Distribution and Direct Store Delivery (DSD) for manufacturing, retail, and service industries. Architect and design Rapid Design CRM (RDS) with Best Practices augmentation, customized CRM databases, Mobile Enterprise Asset Management including SAP CRM Service Manager, Global Inbound/Outbound Call Center solutions and processes, Sales Contact to Order, Customer Support lifecycle optimization, Customer Self Service, Contact Center monitoring, Operations and Systems Management, BI dashboards and reports, ensuring data quality and key information management. Implement sales promotion analysis, automate tracking of a client's account history for repeated sales or future sales, and coordinate sales, marketing, call centers, and retail outlets with salesforce automation. Have worked with Oracle Sales Cloud, Oracle CRM-On Demand, Microsoft Dynamics CRM / xRM platform, SAP CRM solutions, Customer Engagement Intelligence, BCM (Business Communication Manager), Quofore, Oracle, Siebel CRM, InQuira, RightNow, FinancialForce and (SFDC). Manage deployments and upgrades with SAP Solution Manager to optimize cost control and system throughout application management lifecycle. Utilize a wide range of SAP/Netweaver tools, methodologies, and modules including Customer Care and Service (ISU/CCS/UCES), SAP NetWeaver ILM to extend SAP data archiving with information lifecycle management capabilities, covering retention, holds and destruction Hana, Customer Relationship Management (CRM), Oracle Sales Cloud, Oracle CRM-On Demand, SAP RE-FX (Flexible Real Estate Management), SAP BCM (Business Communications Manager), SAP Interaction Center with Web Client, Enterprise Resource Planning (ERP), Supply Chain Management (SCM), SAP Global Trade Services (GTS), APO (Advanced Planner and Optimizer) with Production Planning and Detailed Scheduling (PP/DS) for short term and material requirements planning as well as SCM SNP for detailed production planning MRP and requirement planning (CRP) connecting with CIF (Core Interface). Enterprise Content Management Solutions (CMS) Architect including Mobile Content Management (MCM), Web Content Management (WCM) and Web Portals, Collaborative Content Management, and Transactional Content Management for realization of value. Strategize, architect, and implement, Enterprise Content Management (ECM/CMS) solutions to enable the capture, management, storage, archiving, and secure retrieval, of data and documents. Work with key stakeholders to define Compliance, Collaboration, Continuity, and Cost (4C) requirements, workflow and processes (BPM). Design and architect actionable solutions related to ECM/Information Lifecycle Management (ILM), define content clusters mapped to key roles and capabilities, Document Content Management Systems (CMS), and Records Management capabilities. Capture structured and unstructured information in multiple formats, define metadata, analyze and transform into accessible content. Incorporate content into business processes and proper information flow to enable collaboration in a form that is consumable by different business entities. Enable business to extract actionable insights for effective predictive strategy. Analyze content for accordance with business rules and governance. Ensure content is in compliance with security initiatives. Define, champion, manage pace, and govern technology standards, development methodologies, and related Enterprise Standards, including business partner and vendor interface. Expertise in EBITDA strategy, project, product, cross product technology and architectural design. Define value based Archive, eDiscovery solutions, legal and records management (RIM), compliance governance, preservation, and retrieval strategy including automated retention management, storage budgeting, re-use, design for scale, stability, and operational efficiency. Design Call-Center operations applications, automation, and processes. Architect Production to Nextgen requirements. Lead multi-site North America and Global call centers, managing teams and production operations. Develop Enterprise Content Management (CMS) methods with various ECM tools, WCMS/CMS, and Document Related Technologies (DRT), for handling, delivering, and managing structured data and unstructured information. Establish Mobile Apps Store and governance policies per Group. ECM systems used include Afaria, Sitecore, Kapow Migration utility, SAP Extended ECM, OpenText/Livelink ECM, RedDot CMS, RightFax, Veeva, IBM ECM, IBM FileNet P8, Filenet P8 Process Analyser, P8 Records Manager, IBM Content Collector, IBM Content Analyzer, Documentum, Microsoft SharePoint, Microsoft Office 365, Adobe Business Catalyst, SDL Tridion, Oracle Content Management / WebCenter Content, Autonomy, ClickSoftware WSO and ClickSoftware ShiftExpert, ER/Studio XE EchoSign, IBM Optim, EMC SourceOne.Define extended Evaluate and increase efficiency of solution systems, strategic sourcing, including supplier identification, continuous assessment processes and tracking, cost analysis and supplier negotiation. Product Lifecycle Management (PLM) strategist, developing and deploying Detail Business Process Management (BPM) methods to ensure products meet desired corporate goals and quality. Develop Standard Operating Procedures (SOPs) to ensure Good Automated Manufacturing Practice (GAMP) guidelines. Define Workflow Automation. Supply Chain Management (SCM) Architect with Financial Supply Chain Management (FIN-FSCM), Global Trade Services (GTS), Supply Network Management (SNM), Value Network Management (VNM), IT value creation, Production Planning and Detailed Scheduling (PPDS), and PLM solutions for customer centric business processes across both corporate, external roles. Provide strategic direction for a holistic supply and distribution plan-to-deliver to optimize, and reduce, supply chain planning times. Strong manager who drives achievement of tangible business results, process design and transformation expertise related to Materials Management, Detailed Scheduling, Sales Planning and Production Planning, in fast moving manufacturing, consumer products, and industrial environments. Define the enterprise value chain, and roadmap optimal lifecycle management plans for the physical and digital assets of an organization. These including the design, construction, commissioning, operations, maintenance and decommissioning/replacement of�plants, equipment and facilities. Conduct configuration and design studies and develop concept and design specifications. Define systems strategy, develop systems requirements, design and prototype development, test, train, define support procedures, and implement practical business solutions. Monitor actuals versus planned end-to-end business process and events with SAP EM measurements and analyze gaps. Manage extended enterprise efforts to improve Operational Performance and Risk Management to achieve measurable and sustained improvements. Improve efficiency for SNC business processes and functionality for the Supplier Collaboration area for direct materials planning and procurement. Extend ERP replenishment triggers to suppliers, Purchase Order Collaboration, Exception Management, monitor Supply Network Inventory, Release Process, Kanban scheduling and Just-In-Time (JIT) delivery. Plan visibility and collaboration process, the Dynamic Replenishment Process, to allow sharing of forecast and forecast commitment information. Implement supplier replenishment processes with Supplier Managed Inventory (SMI), and Delivery Control Monitor (DCM). Extended Warehouse Management (EWM/WM) and Inventory Management (IM) Consultant experienced in working with cross-functional teams to implement and support global operations. Develop Business Process Mapping, configuration and customization in Plant Maintenance (PM), Material Management (MM), Production Planning (PP), Warehouse Management (WM), and Sales & Distribution (SD). Design Warehouse processes to control outbound processes, create manageable sets of warehouse activities across deliveries, optimize distribution including flow through, cross dock, real-time order processes, wave processing for order batches and release picks, and consolidating planning and execution to reduce travel and transportation costs for both Direct to Customer and Store Replenishment. Blueprint Distribution Center template with in-bound and out-bound models, to optimize order flow. Create detailed test cases, QA functional and integration tests, and conduct Production Validation. Plan and implement introduction, cut-over, and post-implementation activities and analysis. Develop MDM (Master Data) for Distribution, Warehouse and Inventory. Connect Product Lifecycle Management, planning, innovation management, complex project execution, and product portfolio management. Integrate solutions to manage Manufacturing execution systems (MES) and ERP integration, Asset Management and Validation, Distribution Requirement Planning, Deployment, Demand and Supply Matching and Optimization, Material Requirement planning (MRP), Sales and Operations Planning, Order Management Systems (OMS), Warehouse Management Systems (WMS), Transportation Management Systems (TMS), forecasting, flexible promotion implementation, detailed scheduling, transportation and logistics, with network design, supply network planning, demand planning, production planning, allocation, and replenishment, transportation planning and vehicle scheduling, global availability, 3PL - warehousing, cross-docking, inventory management, Horizontal integration, packaging, and freight forwarding, and supply chain collaboration. Design and integrated with APO, SNP, MDM, BW, CRM, FI/CO, Portfolio and Project Management, and eProcurement. Improve resource allocation and scheduling, particularly for Mobile Workforce teams. Maximize resource utilization, service optimization, demand planning and forecasting, effectiveness and cost analysis. Utilize (SFDC)/SalesForce One, Afaria, FinancialForce, ClickSoftware WSO, SAP MRS, ClickMobile, Mobility Studio, Sybase SMP. FM Lead for evaluation, implementation programs, and support for Integrated Workplace Management Systems (IWMS), (Computer Aided Facilities Management (CAFM), Computerized Maintenance Management Systems (CMMS), Building Information Modeling (BIM) systems, and Integrated Facilities Management Information Systems (FMIS). Design and optimize business processes and workflow to maximize effectiveness of workplace resources, including the management of the organizations�real estate�portfolio, infrastructure and facilities assets. Strategic planner responsible for asset management, IoT sensor and data management facilities planning, scenario modeling and analysis, �CAD�and�BIM�integration, space management, site and employee service management, resource scheduling, and move management. Manage IWMS projects to deliver updated systems for real estate management, capital project management, maintenance management, space and workplace management, sustainability and energy management. PM responsible for Resource Scheduling and supply chain. Ensure Enterprise Asset Management (EAM) and Validation. Manage suppliers and vendors, request for proposal (RFP) creation and response analysis, location management (GIS), capital planning, design, funding, bidding, procurement, cost and resource management, workflow, construction, project documentation and drawing, scheduling, and critical path analysis. Integrate multiple sources of facilities, real estate, and asset data. Big Data and strategic portfolio analysis for comparative real-estate portfolio analytics, intelligent building, facility monitoring, and predictive analytics. Mobile portal development, deployment, and management for IWMS. Support mobile workforce and devices. Support improvement initiatives for Safety, Quality, Cost, Responsiveness, People and Environment (SQCRPE). Experienced with Manhattan Software's CenterStone, IBM Tririga, Archibus, Accruent, Business Integration Group (BIG), Siterra, SAP RE-FX, Planon Accelerator, Oracle Skire and Primavera. Define Transportation Management Lifecycle (TML) Architecture. Prepare TM business cases based on business vision, benchmarking with industry best practices and fitment analysis. Lead workshops with stakeholders and business partners to develop strategy, requirements, and blueprints. Optimize logistics and fulfillment management capabilities for multiple modes of transportation. Improve business efficiency by reducing logistics costs, optimizing collaboration, while ensuring international trade regulation and hazardous material compliance, and enhancing customer relations and support. Simplify, automate and interconnect transportation processes, improve order management, planning and consolidation and optimize inbound and outbound shipments, including TM mode, route, and load planning carrier selection and tendering and charge calculation and settlement. Design, create, and document SAP (TM) Transportation applications and functionality in support of Logistics Execution functions both internally and externally to organization. Develop and execute migration strategy including gap analysis, process modifications, and customization requirements. Manage end-to-end implementation of TM from project planning and blueprinting to system rollout and transition support, including preconfigured scenarios and Rapid Deployment Solutions, to maximize the efficiency of distribution networks. TM integration with backend systems including Sales Order Management, extended Warehouse Management, Event Management, General and Administrative Services (G&A), and FI/CO back office systems. Ensure enterprise and departmental components work seamlessly to meet objectives and performance goals and requirements including functional, security, integration, performance, quality and operational. Develop global Logistics Execution strategy including Logistics Execution (LE), Warehouse Management (WM/eWM), Transportation Management (TM) and Global Trade Services (GTS) and Transportation Change Management (TCM) process. HR Architect who champions and facilitates global Human Capital & Human Resource Management system implementations and upgrades. Ensure effective HCM systems deployments, implementation, and support by maintaining a comprehensive understanding of global HR best practices, policies, processes, and compliance needs. Define Human Capital Management requirements for Learning, Performance & Goals, Succession & Development, Compensation, Recruiting, and Onboarding. Architect Coexistence design and migrate existing Talent Management, HCM / HRMS systems to cloud SaaS solutions, including extending capabilities with mobile and social integration. Recognize the impact of any change to the system with respect to business processes and cross-module implications. Team with business to ensure successful organizational transformations as a result of mergers and acquisitions, business expansions, and reorganizations. Validate and blueprint solutions. Upgrade brownfield and legacy systems to implement new system features. Work with organization to optimize Business processes and Resource Asset Management. Partner with business stakeholders to hone their strategic vision, and establish governance of HR systems to support appropriate business processes that comply with local legal requirements. Conduct requirement gathering and validation workshops. Research and map KPO. Ensure data integrity and maintenance of HCM Systems. Identify, gather and provide benchmark analysis against industry KPIs using Business Intelligence (BI), value chain analysis, and predictive analytics. Act as liaison between stakeholders and external vendors (BPO) to communicate system enhancements, report and manage.


CollapseWork Experience


In: Ubc Advisory And Consulting Services Firm. Ub Cexecutive Alignment Engagement Manager Team Lead / Business Architect 8/2017 - 8/2017
Bmc Global Professional Services Advisor / Digital Infrastructure Program Manager 7/2016 - 4/2017
Norwegian Cruise Lines Enterprise Solution Architect / Team Lead 11/2015 - 6/2016
Nike Inc. Cloud Tqm & Governance Lead / Hr Program Manager 12/2014 - 9/2015
Prognosive / Pivotal Software Professional Services Officer (Pso)/ Enterprise Architect 7/2014 - 12/2014
Johnson Controls Sr. Director Of Innovation, Digital 4/2014 - 7/2014
Mobile & Cloud Strategy Exec. Director Professional Services, Pmo & Vmo 3/2013 - 4/2014
Consumers Energy / Cms Energy Corporation Strategy Specialist / Systems Planner 10/2011 - 11/2012
Bmc Software Enterprise Information Architect / Practice Lead 6/2011 - 10/2011
Wex (Wright Express Corporation) Strategic Technology Advisor 2/2011 - 6/2011
Microsoft Corporation Solution Architect 10/2010 - 4/2011
Forest Laboratories / Forest Pharma Lead Enterprise Architect / Global Delivery Engagement Manager 8/2010 - 11/2010
Turner Construction / Turner Universal Insurance Enterprise Information Architect / Sr. Program Manager 5/2010 - 8/2010
Piedmont Natural Gas Enterprise Architect / Program Manager 1/2010 - 1/2010
Amtrak Sr. Solution Architect / Enterprise Architect 1/2008 - 1/2010
Us Green Building Council (Usgbc) Enterprise Architect Cloud Architect 1/2008 - 1/2008
Usaa Enterprise Architect 1/2004 - 1/2004
(Confidential) Vp Transformation Eao & Enterprise Digital Architect / Thought Leadership / - Present



Companies I like:

Gartner, McKinsey, Tesla