Rosalind K

Medical Office Manager - 19 Years of Experience - Near 30273


Medical Office Manager

Education Level:


Will Relocate:



SUMMARY A veteran Senior Manager with over 20 years of experience providing fiscal, strategic and operations leadership in uniquely challenging situations a dynamic, results-oriented leader with a proven track record of successfully increasing profit, streamlining procedures, increasing performance and turnaround in high-paced organizations a successful team leader that utilizes keen analysis and insight with a unified approach to drive outstanding improvements. Accomplishments * Reduced currency processing time * Performed complete audit of internal processes * Implemented a compelling marketing program that increases revenues by 20% * Increased daily cash collections by 35% * Increased profitability by 50% * Increased patient services (sales) by 25% * Negotiated Job Core and Logistics Health contracts * Increased referral revenue by 20% in 3 months Director of Business Development and Contracting February 2015 - August 2015 My Care Urgent Care - New Carrollton, MD Responsible for developing and negotiating all internal medical contracts marketing to government and private organizations with a plan to defray client costs designed, developed and implemented a program to educate patients on family health assisting with system development, company policy changes, short and long-term forecasting and planning creating, developing and analyzing, solicitations and preparing cost proposals assisting with contracts and administering them assisting with purchasing. Accomplishment: Negotiated three major contracts to include: Home Land Security, City of New Carrollton and City of Bladensburg averaging over $3million annually. Business Manager February 2006 - June 2008 The Washington Dental Studio - Washington, DC Full responsible for Revamping internal procedures and controls reorganizing/reallocating staff and implementing best practices improving performance monitoring systems that support Continuous Improvements for a two-location $2M+ practice providing financial plans with patients for treatment plans. Accomplishments: * Reduced corporate indebtedness by 25% * Initiated and trained staff to increase collections * Managed operational systems renovations * Increased cash collections by 50% by Day Sales Outstanding (DSO) * Increased company revenues by 35% * Negotiated dental insurance contracts Contracting Manager June 1995 - June 2008 Lake Arbor Dental - Lake Arbor, MD and Washington, DC Responsible for managing a 4M+ practice with two locations in Maryland and the District of Columbia improving performance, operations reducing funding requirements and increasing revenue creating, developing and implementing a private-sector approach to operations driving accountability and proven business practices eliminating departmental losses stemming from excess costs and process inefficiencies documenting work procedures for every position Managing office and dental assistants hiring and training staff on processes, consulting with upper level staff to fine tune the organizational procedures motivating staff and developing program for recognition and motivation administering and tracking invoices, payroll, taxes and banking functions serving as liaison between physicians and staff.