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Brandon H

Technical Support Specialist

Occupation:

Help Desk Specialist

Location:

Hyattsville, MD

Education Level:

Trade School

Will Relocate:

YES

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Creative and talented individual with 4 years experiance in multi-unit/area management, sales, and customer service. Expertise in technical support, project planning, sale, expense forecasting, P&L analysis, marketing and promotions. Experience also includes order processing, product distribution, inventory control and merchandise management.

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COMPANY POSITION HELD DATES WORKED

(Confidential) (Confidential) 10/2006 - Present
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SCHOOL MAJOR YEAR DEGREE

KCKCC Applied Science 2007 Associate Degree
Vatterott HVAC 2006 Trade School Degree
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Highlights:

Brandon Henderson 2522 North 34th Street Kansas City, KS 66104 (913)709-5943 Brandonhender99@yahoo.com Summary of Qualifications: Creative and talented individual with 4 years experiance in multi-unit/area management, sales, and customer service. Expertise in technical support, project planning, sale, expense forecasting, P&L analysis, marketing and promotions. Experience also includes order processing, product distribution, inventory control and merchandise management. Professional Experience: Help Desk ISPN Internet Helpdesk Overland Park, KS 10/2006 Present * Provide Technical Support for Fiber, DSL, Cable, Wireless Canopy Equipment, and dial up customers. Communicate with supervisors and managers when identifying network outages or software glitches. Technical Support/Online Support Analyst H&R Block Kansas City, MO 01/2004 April 07 (Seasonal) * Provided technical support to external customers, internal field associates / management via phone, email and online live chat * Troubleshoot software, hardware and proprietary products Help desk/Corporate Switchboard Comsys Kansas City, MO 05/2006-10/2006 (Contractor) * Assist in the development of a problem resolution database, available for Serviceware or Helpdesk analyst * Communicate with supervisors / managers when identifying network outages or software glitches * Follow up with clients to determine if reported issue were resolved * Remote users install / configure of software and drivers Store Manager Hollywood Video Kansas City, KS 05/2005 01/2006 * Ensure proper operation of video store, duties include inventory control, customer accounts, and overall sales plan * Provide motivational encouragement to employees which aided in the video store exciding its quotas Account Specialist RMA Overland Park, KS 10/2004 04/2005 * Provided superior customer service and adhered to the mission statement of RMA while collecting on delinquent accounts for Capital One customers. Branch Manager Budgetline Cash Advance Kansas City, MO 03/2004 10/2004 * Maintain proper customer service and company quality standards in all areas * Ensuring the center meet/exceed all financial goals In addition to isolating, identifying, and correcting all technical issues for the Multi-Unit loan center Client Support Analyst I Living-good Technology Westwood, KS 08/1998 03/2002 * Provide customer resolution to complex technology problems by isolating, identifying, and correcting software issues Education: Vatterott College - Kansas City, Missouri Heating, Air Conditioning, and Refrigeration Technology Diploma Certificate of Completion 2006 Kansas City Kansas Community College - Kansas City, KS Associate of Applied Science 50+ CHC 3 Hours till completion of Associates Degree Skills: * All Windows OS * SQL Server 97- 2000 * LAN/WAN * Microsoft Office Professional * Storefront 5.0 - 6.0 * Ethernet Networking * Troubleshooting Electrical Circuits * Troubleshooting HVAC * Typing/ 10 Key * Consumer Finance * Collections experience, Sales and Marketing * Fiber, DSL, Cable, Wireless Canopy Equipment, Dialup * Schematic Circuits

Companies I like:

Yellow Transportation, General Motors, Ford, At&T

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Presently providing excellent technical support to customers without a lot of knowledge with computers. In addition, staying within reasonable call
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