Joy K

Program Manager - 17 Years of Experience - Near 56301


Program Manager


Saint Cloud, MN

Education Level:


Will Relocate:



Account/Project Manager professional with 16+ years of experience consulting, launching and managing complex business-to-consumer promotional campaigns for fortune 500 companies within time and budget constraints. * An organized, process-driven, and conscientious self-starter who is able to strategize, prioritize, and communicate effectively to accomplish multiple tasks while staying calm and focused under pressure. * Able to manage stakeholder expectations and assume responsibility to meet project objectives. * Highly focused on minimizing risk and maximizing results by using best-practices, industry standards, and Six Sigma/Lean process methodologies. * Responsible for implementing continuous process improvement initiatives resulting in annual soft and hard dollar savings. JOB HISTORY/DUTIES Account Manager Skybridge Americas Greenfield, MN February 2017 - July 2017 Managed B2B pick, pack, and ship orders for Minnesota based company. * Managed and maintained warehouse production to ensure domestic and international orders were fulfilled on time and according to client customer specifications. * Tracked and reported daily incoming and outgoing orders. * Managed inventory levels, shortages and back orders. * Created client Advance Shipping Notice (ASN) templates resulting in a unified streamline process for shipment bookings. * Created an internal pending order tracking document to assist warehouse team in complying with FIFO order standards and custom packing and shipping requirements. * Tracked billable functions and prepared monthly billing and invoicing. Account Manager Archer Corporate Services Belleville, MI November 2007 - October 2016 Managed the Johnson & Johnson Vision Care and Johnson & Johnson Consumer Health Care promotions for national and target markets. * Project consultation to enhance the client's marketing efforts from campaign planning to execution and performance analysis. Managed client contracts, developed project proposals, forecasted project performance, reviewed and recommended content layout and copy language on promotional distribution materials, managed annual client budget of $18 - $23 million, and assisted with year-end financial accruals and escheatment filing. * Partnered with clients to identify new applications of service to meet promotional campaign objectives. * A liaison between Marketing, Finance, IT, Operations, and Customer Service working collaboratively to ensure the proper business rules were applied, operational processes were implemented, and service level metrics were met or exceeded. * Evaluated issues and applied problem-solving techniques. Delivered promotional performance data for analysis. Prepared and presented quarterly business reviews and promotional concepts. * Recommended, implemented, and monitored process improvement plans resulting in annual soft and hard dollar savings. Account Manager Skybridge Americas Greenfield, MN May 2004 - October 2007 Managed the Johnson & Johnson Vision Care (JJVC) consumer promotions and support projects. * Worked independently and cross functionally to ensure service deliverables were met or exceeded. * Forecasted service level activity for budget development. Managed warehouse inventory levels and rebate dollars on projected, pending, and committed orders. * Created the following account documents and templates resulting in streamline processes and established internal/external guidelines: Client Training Manual, Account Business Rule Document, Project Launch Form, Project Scope of Service Document, Call Center/Special Handling Overview, Customer Service email templates, and Financial Purchase Order Low Water Report. * Assisted in the successful JJVC account transition from Skybridge to Archer in 2007 working collaboratively with Finance, Operations, IT, Production, and Consumer Service in setting up the required account infrastructure. Assumed employment with Archer Corporate Services as part of the Johnson & Johnson Master Service Agreement (Corporate MSA). Promotion Manager Fulfillment Systems, Inc. Monticello, MN August 1999 - May 2004 * Managed consumer promotion programs and provided service support to key accounts. Worked with clients to determine promotional objectives, assisted with creative document development (content and layout), reviewed offer requirements, strategized, problem solved, and quoted on small- and large-scope projects. * Acted as a liaison with internal departments (IT, Accounting, Customer Service, Data Entry, Order Processing, Warehouse and Production) to ensure timely project launch and completion to scope and within budget.