Mark H

Customer Service Manager - 7 Years of Experience - Near 92887


Customer Service Manager


Yorba Linda, CA

Education Level:

High School/GED

Will Relocate:



Summary: Utilize my skills, knowledge and experience for your company whereby my team leadership and business expertise can enhance profitability as well as improve the outcome of your growth-orientated business. Accomplishments: * Followed Quality System Regulations & Requirements for Regulatory Purposes (FDA regulated, ISO & OSHA standards, SOP's). * Created Standard Operating Procedures for warehousing, logistics and inventory control. * Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety. * Purchased all office supplies. Also warehouse inventory based on previous usage rates and projected sales analysis. * Trained on How to be a Better Supervisor and Communicator, Coaching Skills for Managers and Supervisors, the Basics of Taking Physical Inventories and Cycle Counts, Customer Service for Health Care Professionals, Knock-Your-Socks-Off' Customer Service and Handling People with Diplomacy and Tact. * Experience with Microsoft Word, Excel, Oracle 10.7, Dezine 7.20, Genesis 5.53, AS400, M1, Windows Vista & 7, QuickBooks Pro 2009, Expandable 9.3 MRP/ERP System, DESCO ESC Systems software. * My KCI warehouse ranked #1 out of the 12 West Coast service centers after less than one year's effort. * Continued to offer Southern California Edison excellent customer service and products in a timely manner while resolving any/all existing challenges they may have experienced at any time. * Managed staff teams and helped encourage efficiency, accuracy, urgency and attitude!