Jack W

Project Manager - 15 Years of Experience - Near 30114


Project Manager


Canton, GA

Education Level:


Will Relocate:



ACCOMPLISHMENTS * Managed large scale projects and programs $1M - $20M+ producing $35M+ annual cost savings * Recovered failed $9M Enterprise Cloud Contact Center (SaaS) project * Oversaw and monitored States $1.2B IT outsourced managed services contract managed outsourced service providers IBM/ATT, Capgemini (MSI) enforced service delivery SLA's and financial adherence * First-ever 1,200 seats, multi-site customer service contact center builds and technology implementations using Waterfall, Agile and Six Sigma * Built and reorganized large PMO's implemented IV&V governance controls for $60M+ technology portfolio improving project success by 20% oversaw $20M project pipeline and 12 Project Managers * Built business case for leadership approval, led and deployed Azure Cloud, MS O365, Drupal, Maximo, Remedy ticketing system, SolarWinds, Clarity PPM, iDashboards, FireEye (IDS), OpenText Enterprise Content Mgmt., AirWatch/Intune MDM and Contact Center technology initiatives * Managed and directed server (260+) consolidation/migration activities to IBM data centers (Atlanta, GA. / Boulder, CO. - DR Site) * Evaluated CRM solutions, Oracle, MS Dynamics,, Sugar implemented Oracle CRM Service Cloud resulting in 40% decrease call volume, 35% increase customer satisfaction, 10% headcount reduction, 30% increase web self-service usage, 15% improvement in IVR deflection Y1 savings of $3M CAPEX/OPEX * Oversaw $27M IT budget, led high performing IT Help Desk team of 8 reviewed and renegotiated IT vendor's software licensing and services contracts $1M cost takeout * Managed Business Continuity and Disaster Recovery program for 119 State agencies conducted BIA sessions, annual BC\DR table top and hot-site tests 100% agency pre/post disaster preparedness * Directed IT strategic and operational planning efforts for $27B State agency created 5-year IT strategic roadmap developed and implemented new policies/processes to enhance customer delight * Led Oracle and Microsoft licensing true up activities ($2M) converted premise based licenses to Cloud * Planned and Guided Microsoft Office 365 implementation for 14K users across 149 locations