William D

Project Manager - 20 Years of Experience - Near 30655


Project Manager


Monroe, GA

Education Level:


Will Relocate:



HIGHLIGHTS OF QUALIFICATIONS * Providing Key Project Management (PMP) as well as hands on experience in the Acquisitions and Mergers of business technology and business practices into new business platforms. This would be the integrating old business legacy systems with new technology or integration into new owner systems and software. Mergers with Airline, Banking and Automotive companies. * Senior management consultant with over twenty years of experience in PMO Project Management and Facilities Management / Financial & Banking / Client Call Center - CRM Software's /e-Commerce / ISO 9000 Compliance /Supply Chain Management & Logistics / e-Procurement & e-Sourcing, / Financial Payment Processing / EAM Software / strategy / Insurance & Logistics experience. * Experience applying patterns and techniques for filling in the gaps left in the Scrum approach, Experience playing the Scrum Master role for last four years, Working on my First level Scrum Master certification (CSM, PSM ) Good knowledge of servant leadership, facilitation, situational awareness, conflict resolution, Strong software product development experience in all methodologies * Expert in Global Implementations - IT Networking / IEEE 802.16 / Design, IT Communications - Call Center Development, eCommerce Organization Development, both Domestic and International Network Design, Wireless Networks, GSM Communications / Mobile Services & Project Management. * Responsible for selecting appropriate techniques to minimize loss, such as avoidance (reducing chance of loss to zero), loss prevention and reduction (reducing frequency and severity of loss), retention (including self-insurance and planned no insurance), grouping of exposure units (to increase predictability of loss), and transfer (placement of property, activity, or risk with other establishment or insurers). * Financial / Web Based Services working with Workday, Workforce Banking Software, Electronic Payment Systems, Credit & Collections & Insurance using Guidewire (Insurance Suite of Products). * Conducted software review of Asset Management packages (Maximo, HP, Oracle) to determine which platform solution (ERP / EAM / CMMS) would meet SOW requirements. * IT Security & Compliance - Strong working knowledge of Payment Card Industry / PCI-DSS, ISO27001, ISO27002, ISO27005 and ISO22301 * Provided strong project management to multiple agencies (Sec. of State Office, Child Services, Health & Services EPLC, Finance & Budget) within the State of Ga. Provided good knowledge of servant leadership, facilitation, situational awareness, conflict resolution, Strong software product development experience in all methodologies. * Management and supervision of Project Resources as well as Budgetary / P&L responsibilities have ranged from single work stream projects with 100 or less resources funded with simple budgets under 1 million dollars to complex multi-tier projects consisting of five to thirty plus work streams utilizing matrixed and off-shore resources numbering in the hundreds with budgets in the hundred million dollar ranges. * Provided updated information on FAA and FCC regulations as it applies to client expansion and merger acquisitions, Land right of ways, Tower leases and engineering spec. * Design and implementation of C4ISR architectural framework for overseas command operations. Development of training ops. * Expert in project management methodologies (Waterfall, / SDLC / Agile Scrum) the governance and lifecycle principles, change management principles that encapsulate all project management processes - Budgeting, Financial systems and reporting, project planning tools (MS project, MS Server / Primavera / Excel) with PMO oversight and setup from project inception. Managing very large projects that span multiple time spans (years) and countries. * Key project responsibilities are: Act as the central client point of contact throughout the life of the project, beginning during pre-sales with project scoping clearly understand and communicate customer requirements and integration points in the context of the statement of work to achieve customer satisfaction through successful delivery of defined project scope. Compile customer requests and deployment issues, to provide a feedback channel into our core products. Oversee all project delivery processes with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. Manage all day-to-day administrative activities of a given project both internal and external from inception to closure while maintaining regular communication with both the customer and internal teams, while working with third-party subcontractors and technology partners as required to constantly managing all customer expectations. Provide all reporting functions through different portals and client based systems (open or closed) and capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice via available tools / systems. * My eight (8) steps to running and managing a successful PMO - Portfolio Governance & Prioritization - Program / Project Management - Project Performance Management - Project Cost Management & Planning - Demand / Resource Planning - Resource / Time Management - Project Delivery Continuous Improvement - Contribute to IT Strategy & Vision (Detail Breakout / description on request) * Retail Software implementations, Business Processing - OTC and integrations with Salesforce Platform implementations. * Prepares Sales Force Automation and Operational and Risk Reports for management analysis that show on KPIs and metrics. * Worked with clients to instruct and implement PMI standards within their organizations to improve baseline practices, by teaching new processes that are essential to good business and positive cash flow. As a standard tool and teaching guide, I use the "Project Managers Book of Knowledge" to impart many of the new business processes and fundamental project management tools needed to reorganize business operations and practices that drive business results at the local, regional and global levels. * Working with clients to implement new processes through change management like "On Boarding" procedures to streamline the business process time to revenue. Provided process reviews for new On Boarding performance tools - provide white paper and produce RFP's / RFI's to upper management, clients and vendors. * Provide asset management consulting to clients who are in the process of selling or acquiring new business or operational ventures that require capital investment. Provide business analysis for all pre sales or acquisitions where IT, Software, Hardware operations need to be quantified and a financial matrix is needed for inventory purposes. Respond to RFP's and develop RFI's for asset management programs that improve procurement, optimize costs and establish worth of Network / enterprise infrastructures. Expert in the logistic, analytical and financial design and software setup of domestic and international call / support centers that support multi lingual client (CRM), technical and disaster recovery. * Experience working with Federal BTOP Grant funding, Developing RFP/RFI's for proposals - FDA Requirement & Submission process experience with the manufacturing of pharmaceuticals. Managing complex program projects. * Experience working with EPIC ("Willow Inpatient Pharmacy System"), EMR (Electronic Medical Records) systems - managing small to medium to large sized teams at large complex healthcare clients - Health Care reviews, Direct responsibility over full cycle project duration for 1-3 or more work streams - Client interaction at the C-suite level * Managed the RFP for introduction of "EBR" software/system - For pharmaceutical companies, accountability is an important component of quality management and FDA compliance. Electronic batch records systems, required by FDA Current Good Manufacturing Practice (CGMP) regulations, demonstrate accountability by providing proof of proper handling for every step in the production of each batch of a drug product. In addition, manufacturers that execute and document batch records electronically must comply with 21 CFR Part 11 requirements. * Management Consultant with reengineering experience in the Insurance and Pension management was facilitator in the merger of two insurance companies, compliance with US investment laws and European work flows. * Business Solutioning / Functional Analysis for Insurance core system suite span the entire property/casualty (P/C) insurance lifecycle-underwriting, policy administration, billing, claims, and reinsurance management. Managing the development teams using Agile & SDLC Methodology and best practices to lead and manage * Working at multiple levels with the Architectural and Development teams to drive their solutions development and implementations on UNIX & Window platforms (windows, oracle, apache) using multiple scripting languages like Java, HTML, XML and others. Oversight of the different development stages and version controls was tracked and controlled though different software tools. * Develop Project Charters for clients wishing to expand business investments, Retail outlets and Centralized Distribution Centers Internationally. * Created the SOW to review and purchase Clarity to provide integrated solutions for upcoming automation and management projects, including operational support systems and Network performance tracking and reporting. * Advanced Program Manager, providing leadership, mentoring and technical consulting to junior project managers and business analyst. * Organizational expertise in Value Chain Management and Integration with a focus on re-configuring complex supply and demand chain networks, Financial Credit Transaction and credit card / PCI (Payment Card Industry) private card processing to deliver customer driven best practices. * Hired to design and develop (Cradle to Grave) several Global Implementations and World Wide Web Based e-commerce sites to support sales, marketing, distribution, whole sale, retail and customer support. * Project leadership and management for many web site re-designs and solutions for content management (CSM), site publication uniting business process expertise, SharePoint (MOSS) systems integration practices. Key Positions Held: - PMO / Portfolio Manager, Senior Project & Delivery Manager, Scrum Master, Director of Operations, CIO of Information Services and Project Management Consultant. Key Knowledge Base In: IT / Networking Communications Strategic Planning - RFP/RFI's "chosen vendor solution" CRM / Call Center Strategy Global Logistics Management Asset Management Strategy Legacy Integration & Health Care Services, Change Management / Full Life Cycle, Sales Force Automation Operations Management Automotive Manufacturing Distribution and Retail Technology and Medical / Health Care Services sectors. I was contracted to help Genuine Auto Parts complete the Acquisition & Merger of Quaker City Motor Parts Company in Delaware. Key Responsibility for structuring and Corp. planning for the closing of the QCMP Headquarters Office in Delaware and converting it to the tenth Division within the Genuine Parts Company. The conversation process to close the HQ operations and convert it to a Divisional Office consisted of down-sizing and closing multiple Distribution Centers realigning many business functions and operations re-grouping of the 360 retail outlets to be serviced through the remaining regional DC's and relocating a data center. * Assisted in the restructuring of the QCMP organization to align with the GPC/APG business objectives. * Tracked the IT modifications to upgrade the Voice Network and wireless services in all DC's. * Identified all applications that were going to be retained and repurposed through the APG Data Centers. Developed the migration plan and steps to update all Networks (Security Protocols and Practices Service Hosting's PC's & Printers AD and Email Services) for the new Divisional Office and three Distribution Centers. * Re-Design of several Business Applications to meet formatting requirements to run and operate on the GPC Financial Networks and store Systems. * Data Center migration of IBM z/OS Mainframe - Removed and closed QCM data center to Atlanta HQ up-loaded / copied data from optical storage drives and relocated that data onto new optical Server in Atlanta.