Charla P

Medical Office Manager - 16 Years of Experience - Near 85022


Medical Office Manager


Phoenix, AZ

Education Level:


Will Relocate:



Qualifications: * Experienced leader * Results Oriented * Engaged * Strategic * Collaborative * Excellent written and verbal communication * Strong decision making skills * Team Player, Flexible, Enthusiastic and Self motivated * Strong analytical skills Experienced with various computer programs * Excellent interpersonal skills * Strong work ethic, honest, and dependable * Patient/customer oriented Front * Managed day to day operations of a busy primary care outpatient clinic of twenty providers and fifty direct reports including both clerical and clinical staff members * Mentorship of two practice supervisors to groom them for future practice manager roles * Ownership for successful operations including financial/revenue cycle, employee engagement, retention, and customer satisfaction * Successful dyad relationship with physician leaders * Initial and re-credentialing of practice physicians * Collaboration with health plans to resolve credentialing and patient issues * Monitor DEA, State and Board Licenses * Manage physician CME and reimbursement * Marketing and Developments * Strategic and Quality Initiatives * Liaison between Banner and VA Initiative * ACO * Patient Centered Medical Home * RAF ( Risk Adjustment Factor) * Selected to participate/lead numerous implementation committees Implementation of several EMR Referral Mapping/Improvement Committee Acquisition of private practices joining Banner Health Development and Implementation of Standard physician schedules Standardization of Practice Manager Role and Compensation Model Pilot site for Physician Compensation Model based on Quality Measures Leader of Quality Team at out Multi-specialty health center Interim Manager for multiple departments while the position was open Office Supervisor/Practice Supervisor May 2009-February 2011 * Oversaw day to day operations of the front office of several specialty clinics including Neurology Surgery Dermatology Coumadin Clinic Ortho Podiatry and Radiology * Assigned to oversee our Central Scheduling Call Center department - this was a call center of 25 phone agents who were assigned to answer/triage calls for the departments. * Collaborate with the back-office supervisors/managers on department projects/issues