Partida J

Manager - 20 Years of Experience - Near 78130



Education Level:


Will Relocate:



SUMMARY OF QUALIFICATIONS * Experienced Operations Manager, supervising staff in a medium to large business operational environment. * Continuously achieved departmental-set goals and objectives. * Successfully managed cost savings objectives and budget initiatives. * Proficient with personal computer, Excel, Word and Outlook. PROFESSIONAL ACHIEVEMENTS Parallon Business Performance Group Vendor Collections Manager 11/16 - 4/17 San Antonio, TX * Managed Charity, Bad Debt, Bankruptcy and Estates, Medicaid Pending units within the Vendors Collections Management department. * Responsible for Mid-Month and End-of-Month reconciliation of $154 million in Medicaid Pending Accounts Receivable per month. * Managed $100 million in Charity write-offs per month for multiple servicing centers. * Responsible for multi-million dollar Bad Debt process for multiple sites. * Managed Bankruptcy and Estates units for dual sites. Support Services Manager 3/11 - 11/16 San Antonio, TX * Responsible for managing a high volume inbound Call Center. * Maintains key departmental productivity and statistical indicators and monthly metric reporting for Customer Service. * Assists with overseeing the critical Customer Administrative/Escalated complaints functions. * Manages Research and Correspondence group which process inbound correspondence via Correspondence Workflow (CWF) in excess of 10,000 items per month processed. * Oversees Front Desk job duties which include receipt of inbound calls/badge access process. * Responsible for Mail Services functions which include letter folding, inserting, metering, delivery of interoffice packages company-wide and maintaining an adequate inventory of supplies for company use. * Manages a scanning and imaging production unit which scans in excess of 2.1 million inbound pages of correspondence annually. Fidelity National Technology Imaging 8/07- 7/10 Schertz, TX Project Manger * Responsible for the overall scanning and imaging production environment. * Managed staff of 80 full time and temporary personnel with responsibilities that included Information Technology, Human Resources, Payroll, Production Training, Quality Control, Shipping and Receiving, as well as, the safety of a three shift, five day a week production work environment. * Successfully managed a 4,000,000 page monthly production scanning environment. * Oversaw the production and maintenance of $500,000 of in-house Kodak and Canon imaging equipment. * Oversaw and assisted with electronic transfer of data via File Transfer Protocol (FTP) and DVD. * Familiar with Captiva, Thumbs, and Capture Perfect 3.0 scanning software. * Contracted/Consulted for short term critical document project.