Jack D

Technical Writer - 15 Years of Experience - Near 48197


Technical Writer

Education Level:


Will Relocate:



Lead Documentation Group Lead large-scale conversion effort to Flare single sourcing for documenting cloud and on-premise products. Implement and teach best practices for topic-based minimalist documentation development. Perform writing tasks as required to meet Agile sprint timing. Schedule projects for writers monitor progress and perform tracking duties using TestTrack ticketing system. Use Perforce source control system for versioning and SharePoint for collaborative editing. Document cybersecurity software and hardware using Flare and Subversion in a fast-paced highly technical and intellectually challenging Agile environment. Embed with project development teams for multiple product lines including mobile. Research complex specifications and related source materials. Interview subject matter experts and perform hands-on configuration of web-based security software. Help implement a multi-thousand topic Help and knowledge base system for tax accounting software. Perform technical writing Help development and project management tasks for US and UK-based engineering software with aerospace automotive and federal clients. This web-based intricate software is used in durability and fatigue predictions using FE modeling and complex calculation sets on Windows and Linux. Employ leading tools such as RoboHelp FrameMaker Acrobat Microsoft Office Rally project management and Camtasia to create on-time on-target deliverables. Customer satisfaction with documentation (user group poll): 92% "positive" or "very positive" contributing to increased customer retention rate. Technical writing and information architecture. Help systems a specialty. Consulting and training clients included AT&T Bayer BBDO Blue Cross Blue Shield Cargill Dell Deloitte DuPont Ford GM Hewlett Packard Information Mapping Europe Kmart La-Z-Boy Lucent Technologies Microsoft Motorola NCR Raymond James SAP Symantec Texas Instruments Unisys and Western Electric. Copy edit ISO/IEC 26514:2008 specification for systems software documentation. Turn around a failing documentation process by implementing workload controls and developing more accurate scheduling and tracking system for a University of Michigan spin-off. Manage a staff of writers and a webmaster documenting IGP routing software (OSPFv2 OSPFv3 and ISIS). Corral product development teams to institute formal group review process and resolve conflicting code descriptions. Redesign documentation format for best readability online and in print.