Samrat S

Application Support - 10 Years of Experience - Near 08817


Application Support


Edison, NJ

Education Level:


Will Relocate:



Project Summary: Samrat is currently working as Compliance Application Support Analyst role for supporting the 60+ applications in Surveillance, Risk Control, Fin Crime. He is works closely with business users across the globe and supports their queries and finds resolution for any incident and problem. He has been undergoing through various training in Compliance world and new technologies. He is part if RTB team who are responsible for production environment management, troubleshooting, Change management, releases and also gatekeeper for environmental related changes. The main purpose of these Compliance applications are monitor trading activities, reconcile upstream and downstream data and produce reports, monitor any form of user communication internally and externally. These applications are very critical in terms of Regulations, Sanctions and Financial Crime monitoring. These applications have more than 70 thousands users across the globe and live 24x7. * Technology & Skills Used: UNIX, Linux, Actimize, Windows, SQL, Oracle, .Net, Informatica, Weblogic, Tomcat web, Active batch Servers for monitoring the http events, logs, directories in Tomcat and Weblogic servers. ETL process support, Application Support, Incident Management, Problem Management, Release Management, Capacity Management, user access management, monitoring the servers, logs, batches, event management. * Roles and Responsibilities: * He works closely with development and infrastructure teams like DBA, SA, SAN, Web operations, Admin globally to ensure rapid service restoration. * Solving Incidents, problems, resolving user queries, produce business reports. * Maintain accountability for an issue until service restored. Provide root cause analysis report for major incidents and problems. * Improve the future resolution of issues by writing Knowledge Articles and training colleagues. * Coordinate with various teams to mitigate problems and participate in release activities. * Work to continuously improve service and efficiency through the use of better tools and processes. * Analyze application source code, servers, and system and application log files to determine the cause of issue. * Give an accurate daily handover of all ongoing and major occurrences in various shifts to offshore team mates. * Incident Management, Service restoration, User issue resolution and adhoc report provision. * Find temporary work around for any problem and participate in future resolution and permanent fix. Project Summary: Samrat has worked in a hedge fund investment project named Point72 Asset Management. There multiple modules which are built using wide range of various technologies like HTML5, .Net technology, Salesforce etc. this project includes multiple applications are integrated to provide traders, portfolio managers to execute trades, generate reports, match profit and loss, compare reports based on positions, prices and help users asses the profit and loss. Some applications which are built using Salesforce platform helps internal users to do market research based on current market condition and helps them to understand the supply and demand in the market. This projects helps back office users to maintain the market data like Securities, Positions and helps them to amend different financial instruments based on market changes. There are many users internationally using these applications for trade executions and other important activities. * Technology & Skills Used: HTML 5, .Net 2008, .Net 2010, SQL Server 2008, SQL client 2012, C#, UNIX, Active Batch, Salesforce, Sharepoint, Biztalk, Paladyne, Geneva, UNIX shell scripts, Project planning, RDMS, Project Management, Production Engineering. * Roles and Responsibilities: * Incident Management, Problem Management, Service restoration, change releases, support global users. * Onboard and provide support to applications specializing in .net technologies including primarily C#, SQL, ASP.Net, EAI tool, Sharepoint Server. * Worked in EAI tool like SSIS to implement ETL process to load different types of incoming data. * Develop model projects in Salesforce platform participated in Salesforce configuration and implementation of various critical projects. * Earned-value tracking, and issue papers for the planning, budgeting and evaluation of .net application development projects. * Develop database objects and implement RDBMS logic to simplify complexity in relational database using SQL. * Configure various application module using salesforce platform and implement complex batch processing using Active batch scheduler. * Provide support, troubleshoot complex problems to multiple modules in Geneva platform, Paladyne tools. Project Summary: Market Data Management or MDM is a critical investment application which is mission and time critical application. The application gets hundreds of market data feeds like security (fixed and equity) information, pricing data, foreign exchanges, factors, ratings from other applications like Charles River Trading System and vendors like Bloomberg, IDC, Reuters, Moodys, S&P. Business rules for Market data is driven by the Eagle pace masters and message center, Eagle pace master is heart of the application and all business validation an rules were applied on the formatted data consumed from different upstream systems. There are many downstream systems are critically depends on this application for the daily and monthly outputs. This application is considered as an important tool for data reporting and maintained by following ITIL framework. MDM has various technologies and components like windows command scripts, Perl scripts, Windows scripts IBM TWS, UNIX shell scripts, Informatica, .net technology. It uses TWS (maestro) batch scheduling extensively and have more than thousands jobs running in various platforms. All ETL and publication of data is based on TWS jobs on multiple servers. * Technology & Skills Used: * IBM TWS scheduler v 8.4/8.5, VB.Net, Visual Studio, SSRS, SSIS, Unix Shell scripts, Perl Scripts, Java, Windows Scripts, SQL Server Management Studio 2008, Informatica 9.1, HP QC, Eagle Pace Master, Message Center, Performance Monitor, FTP, batch Scheduling. * Roles and Responsibilities: * Analyze the market data like pricing data, fx rates, factors, ratings, pools etc from Bloomberg, Reuters, Moodys, S&P. * Monitor and troubleshoot data load via Eagle pace master and message center. * Validate business rules in eagle pace and troubleshoot business related and data related issues. * Participate in Eagle related enhancements and implementations. Coordinate the testing and deployments. * He works closely with development and infrastructure teams like DBA, SA, SAN, Web operations, Admin globally to ensure rapid service restoration * Maintain accountability for an issue until service restored. * Improve the future resolution of issues by writing Knowledge Articles and training colleagues * Prevent the repetition of issues through root cause analysis * Work to continuously improve service and efficiency through the use of better tools and processes * Analyze application and system log files to determine the cause of issue * Give an accurate daily handover of all ongoing and major occurrences in various shifts to offshore team mates * Assess risk of changes on the production network and challenge these when necessary. Provide in-depth subject matter expertise and technical leadership for the current and future delivery, support, and maintenance of production services in the technical operations environment. * Manage the technical recovery of production service during major incidents. * Act as a change agent to continually improve operational processes and procedures. * Provides technical input and analysis to tactical and strategic planning * Utilize technical expertise and experience to architect solutions that will improve supportability and availability of production services, Provide expert technical planning and risk analysis to ensure accurate and timely deployments * Analyze, collect, maintain and distribute key technology metrics both in real time and historical on the revenue generating products * Develop, maintain and support maintenance jobs and software upgrades on web server and SQL server. * Act as the primary business liaison to the business segment, through facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routine maintenances (hosting moves). Project Summary: First Data is a largest provider of merchant account service provider, equipment leasing and payment processing platform. Terminal Download System is a web based application built in .Net technology and java scripts. * Technology & Skills Used: * HTML, VB.NET 2.0, SQL Server 2005, JavaScript, VSS, and Testing POS Terminal commands for Hypercom, VeriFone, First Data. * Roles and Responsibilities: * Interacting with client and understand the requirements. * Integration, user acceptance testing, coordinates new developments. * Developing database functionalities using Oracle 10g TOAD * Implementing Web pages using Vb.Net, Java scripts * Testing thoroughly new development, participate in Application integration and compatibility testing. * Deployment TDS Application. * Provide End users support, troubleshoot application and infrastructure issues. * Testing the POS terminals using Assembly command sets. Project Summary: First Data is a largest provider of merchant account service provider, equipment leasing and payment processing platform. He and his team were involved in Web based development project which provides the complete End to End functionalities for equipment Leasing platform. The application was built using ASP.NET 2.0 and Oracle 10g, Xml, Windows Services, Javascript to support help global leasing for POS terminals and payment processing methodology. The system provides an interface to the users for keying equipment information leased out to the merchants based on USA, UK and other international countries. It also provides the users the ability to rectify and verify the information about the leased equipment. Technology & Skills Used: HTML, VB.NET 2.0, Oracle10g, ASP .Net, C#, Infolease, Xml, Windows Services, JavaScript, VSS, VS 2005. Roles and Responsibilities: * Build the framework, initial configuration and project set up. Implement the core logic. * Creating BRD, Detail design document, Requirement Analysis. * Liaising between business and technology teams across the US and India * Project Management, leading new business developments, work as senior developer and became SME. * Participate in major and minor development and releases. * Executing, supervising, and assisting with user acceptance tests (UAT) * Project planning, estimation find scope of delivery, process improvement. * Leading offshore team for 3 years and ensure growth in terms of revenue and future projects.